N.C. Department of Information Technology · 17 hours ago
User Support Specialist
Wake County, NC
Full-time
Onsite
Entry, Mid Level
$67K/yr - $84K/yr
2+ years expThe N.C. Department of Information Technology is part of the North Carolina Community College System, which serves over 500,000 students annually. They are seeking a User Support Specialist to provide comprehensive planning, analytical, and technical assistance to users, support technology-based systems, and ensure effective communication and problem-solving for a variety of technologies.
Information Technology & Services
Responsibilities
Providing comprehensive and innovative planning and analytical and technical assistance to users in the preparation of programs and applications to support research, instructional and administrative activities within universities and state agencies
Providing consultation, support and/or training for technology-based systems
Providing support of hardware, applications, operating systems, and networking
Participating in applications development, system integration and networking activities
Providing advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology
Responsible for oversight of user support programs, projects, or systems
Qualification
Required
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role
or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role
or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience
Strong understanding of configuration, troubleshooting, and inventory control of computer hardware, software, and mobile devices
Working knowledge of AV systems including video conferencing platforms (e.g., Teams and/or Zoom), control systems, and AV equipment
Independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action
Work requires excellent analytical and problem-solving skills
Communicate solutions to technicians, analysts, other specialists, and other affected personnel to aid their future solving ability
Analyze and assess client needs to develop effective and appropriate solutions
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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