SIGN IN
Client Support Associate – Global Accounts jobs in United States
cer-icon
Apply on Employer Site
company-logo

Alcumus · 6 days ago

Client Support Associate – Global Accounts

positionCovington, Louisiana
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
Alcumus is a recognized leader in delivering comprehensive supply chain risk management solutions. The Client Support Associate – Global Accounts will support the global client base by providing high-quality operational support, focusing on issue resolution and client management.
Information ServicesInformation TechnologyRisk Management

Responsibilities

Develop a strong understanding of global client needs and demonstrate how Veriforce products and services support those requirements
Provide timely and effective client support using Salesforce (or other CRM platforms) and Veriforce proprietary systems
Serve as a reliable first point of contact for client inquiries, ensuring prompt and professional communication via email, phone, and virtual meetings
Maintain accurate and detailed documentation of all support interactions and activities
Proactively identify root causes of issues and collaborate with internal teams to drive resolution
Generate, format, and deliver basic client reports using the Veriforce platform and Excel
Partner closely with Global Account Managers, Inside Sales, Contractor Support Configuration, and Technical teams to ensure seamless client support
Assist with coordination and tracking of support-related escalations impacting global clients

Qualification

Customer support experienceSalesforce proficiencyData analysisProblem-solving skillsMulti-tasking abilitySaaS platform experienceClient managementCommunication skills

Required

Previous experience in a customer support or client-facing role
Strong written and verbal communication skills
Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment
Basic understanding of reporting and data analysis
Strong problem-solving skills with a proactive, solutions-oriented mindset
Demonstrated commitment to delivering high-quality customer service and exceeding client expectations

Preferred

Experience using Salesforce or other CRM platforms
Exposure to supporting enterprise or global clients
Experience working with SaaS platforms or compliance-based systems
Comfort working across different regions and time zones

Benefits

100% paid employee medical and dental insurance
Monthly contributions to Health Savings Accounts
A 401(k) match that is immediately fully vested
Outstanding time off benefits
Paid time off for volunteer activities
Remote work

Company

Alcumus

twittertwittertwitter
company-logo
Alcumus is the market-leading provider of technology-enabled compliance risk management, certification and accreditation services.
dateFounded in 2009
location
Cardiff, Cardiff, GBR
people-size1001-5000 employees
web-link
https://www.alcumus.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Inflexion
2022-05-27Private Equity
2022-02-11Acquired

Recent News

BiometricUpdate.com
Growing compliance demands, regional expansion drive new industry hires
2025-08-25
PR Newswire
Environmental Health and Safety (EHS) Software Market on a Steady Growth Path: Projected to Grow Through 2030 at CAGR 6.66%
2025-05-16
PE Hub Europe
Apax-backed Alcumus picks up Planet Mark
2023-10-27
Company data provided by crunchbase