Verathon · 6 hours ago
Service Desk Technician II
Bothell, WA, US
Full-time
Onsite
Entry, Mid Level
$26.74/hr - $35.24/hr
2+ years expVerathon is a global medical device company focused on supporting customers by delivering high-quality products. They are seeking a Service Desk Technician II to provide second-level IT support, troubleshoot complex technical issues, and mentor Tier I staff.
Manufacturing
Responsibilities
Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues
Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications
Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency and user self-service options
Mentor Tier I technicians through knowledge-sharing sessions to enhance team capabilities and collaboration
Perform user account management tasks, such as Active Directory and Office 365 administration
Support mobile device management, endpoint security solutions, and asset tracking
Collaborate with Tier III technicians and IT leadership to resolve escalated issues and SLA compliance promptly
Qualification
Required
2+ years of experience in an IT service desk or technical support role
Proficiency in troubleshooting Windows and MacOS environments, including the M365 application suite
Experience with Active Directory, Azure AD, and Office 365 administration
Foundational knowledge of networking concepts (DNS, DHCP, TCP/IP) and VPN troubleshooting
Strong interpersonal and communication skills, focusing on customer empathy and professionalism
Familiarity with ITSM tools like ServiceNow, Freshservice, or Jira Service Management
Ability to mentor Tier I staff and foster a collaborative team environment
Knowledge of endpoint security solutions such as Microsoft Defender ATP or CrowdStrike
Excellent analytical and problem-solving skills with the ability to conduct root cause analysis
Ability to manage multiple tasks effectively in a dynamic work environment
Commitment to confidentiality and compliance with organizational policies
Participates in on-call rotations for after-hours support
Willingness to travel domestically and internationally (less than ≤10%)
Preferred
Relevant certifications (e.g., CompTIA A+, ITIL v4 Foundation, or Microsoft certifications) preferred
Benefits
Medical
Dental
Vision
Basic life insurance
Paid holidays
Paid time off
401(k) matching plan
Company
Verathon
Verathon has designed, manufactured and marketed pioneering medical devices.
501-1000 employees
H1B Sponsorship
Verathon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2009-11-09Acquired
Leadership Team
Tracy Olson
Vice President, Finance & Chief Financial Officer
Recent News
Research and Markets
2025-04-26
Company data provided by crunchbase