United Software Group Inc · 1 day ago
Servicenow Business Process Consultant
Plano, TX
Contract
Hybrid
Senior Level
7+ years expUnited Software Group Inc is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant. The role involves leading client engagements to optimize ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
ConsultingInformation ServicesInformation TechnologySoftware
Hiring Manager
Richa Yadav
Responsibilities
Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Expertise and ability to advise and consult on entire lifecycle of an organization's software applications, from acquisition to retirement, ensuring license compliance, optimizing usage, and reducing costs
Experience consulting on SAM modules and tools including ServiceNow SAM and Publisher, Experience implementing tracking solutions for vendor contracts, auditing software usage, and implementing governance policies
Normalize the portfolio or focus on key vendors - Onboard and manage software entitlements and contracts within the platform. This includes ingesting and maintaining accurate underlying data for entitlement to ensure in-tool proactive informed risk and remediation management
Maximize technology capabilities to automate software asset compliance checks. This includes detecting unauthorized installations, ensuring license obligations are met, and identifying opportunities for optimization and cost savings
Serve as the 'eyes and ears' of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
Collaborate with project leadership to ensure alignment between business goals and technical solutions
Qualification
Required
7+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules (ITSM, SAM Required)
7+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
Proven ability to lead client workshops and translate business needs into actionable solutions
Strong understanding of Agile methodologies and experience supporting Scrum teams
Certifications: CSA, and CIS – SAM (Required)
Degree: Bachelor's in computer science or equivalent work experience
Excellent communication, facilitation, and documentation skills
Company
United Software Group Inc
Welcome to USG - Pioneering IT & Engineering solutions provider.
1001-5000 employees
H1B Sponsorship
United Software Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (17)
2023 (26)
2022 (120)
2021 (73)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Anju Vallabhaneni
CEO
Recent News
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