Northern Bank · 18 hours ago
Sales & Service Manager (Stoneham Branch)
Stoneham, MA
Full-time
Onsite
Entry, Mid Level
$33/hr - $38/hr
2+ years expNorthern Bank is a full-service bank dedicated to providing practical financial solutions. The Sales & Service Manager will lead the branch team, focusing on coaching and delivering exceptional customer service while managing branch operations and sales performance.
BankingCommunitiesFinancial Services
Responsibilities
Uses experience and management skills to lead, coach and develop team for success
Ability to identify sales opportunities that will deepen customer relationships and solidify customer loyalty to the bank through inside sales referrals & calling outreach
Follow up with prospects and current customers to promote new products and services based on need
Maintain a detailed level of knowledge on retail products and services and coach team to the same level of knowledge
Models exceptional customer service by demonstrating and holding team accountable for developing product expertise and providing an exceptional experience for all customers
In partnership with the Business Development Manager, provides oversight and manages the branches overall performance related to operational integrity, customer service excellence and sales integrity
Proficient with all BSA/AML requirements, laws, regulations, and Bank policies as related to their assigned job duties
Deliver operational excellence. Assume authority of daily branch operations. Assist and effectively handle all operational issues and branch related matters
Actively participate in performance management process for staff, including providing ongoing coaching and feedback, completing performance evaluations, and proactively addressing performance issues
Fosters company-wide culture of 'white glove' service. Consistently demonstrates a can-do attitude with internal and external customers. Understands the big picture and the benefit of working as a team to get the best results
Qualification
Required
2-3 years banking experience required
Excellent communication, sales, and customer service skills
Ability to multitask, prioritize and manage time efficiently
Proven track record of exemplary performance in bank operations i.e audits, CIP/KYC etc
Company
Northern Bank
Northern Bank is a unique community bank with an entrepreneurial spirit.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$117.25M2020-12-02Debt Financing· $40M
2019-12-27Debt Financing· $52.25M
2016-02-02Debt Financing· $25M
Leadership Team
Kathleen Harris
Chief Human Resources Officer
Recent News
2024-04-07
2024-04-07
Business Wire
2024-04-07
Company data provided by crunchbase