Visit.org · 16 hours ago
Enterprise Accounts Customer Success Manager
United States
Contract
Remote
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expVisit.org is seeking a skilled and driven Enterprise Customer Success Manager to join their dynamic remote team. This role is crucial for maintaining and expanding relationships with strategic corporate partners, ensuring service utilization, and maximizing participant engagement. The CSM will also collaborate with Sales in the renewal process for enterprise portfolios and provide expert social impact advisory.
Enterprise SoftwareSaaSSocial Impact
Responsibilities
Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org's capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships
Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results
Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within enterprise accounts
Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership
Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org's offerings to client objectives
Proactively identify and resolve issues that arise within enterprise accounts, ensuring a high level of client satisfaction and service delivery
Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction
Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve enterprise needs
Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team
Qualification
Required
2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
Experience working in a fast-paced startup environment, particularly enterprise SaaS
Fluency in demonstrating value through customer stories, data, and unique insights
Strong organizational skills and the ability to create structure in ambiguous situations
Detail-oriented while maintaining the ability to drive towards overarching goals
Ability to learn quickly and grasp different processes and/or systems
Excellent written, verbal, and presentation communication and interpersonal skills
A team player who can foster relationships and communicate effectively across departments
Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
A genuine desire to satisfy the needs of our clients
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology
Benefits
Health, Dental, Vision
Unlimited PTO + Holiday + Birthday off!
Unlimited Social Impact Time Off (SITO)!
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more!
Company
Visit.org
Visit.org helps companies discover & book thousands of carefully curated social impact team experiences.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.44MKey Investors
World Trade VenturesVentureOut
2023-03-31Series A· $7.2M
2021-11-18Series Unknown· $10M
2021-07-01Seed· $4.2M
Leadership Team
Michal Alter
CEO/ Co-Founder
Recent News
2025-08-22
2025-08-22
2025-08-22
Company data provided by crunchbase