VieCure · 8 hours ago
Customer Support Specialist
Denver, CO
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expVieCure is a company revolutionizing cancer care through A.I. driven technology tools. The Customer Support Specialist plays a critical role in delivering high-quality service and support to clients, managing complex cases, and collaborating with cross-functional teams to improve support operations.
AnalyticsHealth CareHospital
Responsibilities
Handle and resolve customer support inquiries across multiple channels (phone, chat, email, case management)
Investigate and troubleshoot more complex product issues, escalating critical matters appropriately
Document customer interactions, troubleshooting steps, and resolutions in the Zendesk platform
Educate customers on system functionality and guide them toward effective use and self-service resources
Provide follow-up with customers to ensure full resolution and satisfaction
Create and update customer-facing knowledge base articles and internal troubleshooting documentation
Collaborate with internal technical, product, and QA teams to report bugs, propose fixes, and drive resolution
Act as a subject matter resource for junior support team members when needed
Contribute feedback on support processes and tools to enable continuous improvement
Maintain up-to-date product knowledge and participate in training to deepen expertise
Qualification
Required
3–5 years of customer support experience, ideally in the MedTech or healthcare technology industry
Demonstrated ability to manage complex customer cases from intake through resolution
Experience using support platforms such as Zendesk
Strong troubleshooting and problem-solving capabilities
Familiarity with ticketing and case management systems (Zendesk preferred)
Ability to document and report software bugs clearly, including steps to reproduce
Understanding of software applications in a healthcare or clinical environment
Strong organizational and time management skills
Excellent written and verbal communication, with a customer-centric approach
Logical, methodical thinker with disciplined attention to detail
Able to work independently and collaboratively within a team
Adaptable and resilient in a fast-paced, evolving environment
Preferred
Bachelor's degree or equivalent experience in Healthcare, Information Technology, or Client Services
Exposure to healthcare workflows and/or EMR/EHR software
Company
VieCure
VieCure built an engine to turn data into knowledge and take the world’s best thinking to clinicians and patients in real time.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$113MKey Investors
Northpond Ventures
2026-01-12Series Unknown· $43M
2024-09-30Series Unknown· $45M
2021-04-20Series A· $25M
Leadership Team
Gerry Hogue, NACD.DC
Chairman, President & CEO
Chris Prechtl
Director, Business Development and Strategic Partnerships
Recent News
alleywatch.com
2026-01-20
MedCity News
2026-01-17
Company data provided by crunchbase