Arbella Insurance Group · 4 hours ago
Team Manager - Claims Service Center
Quincy, MA
Full-time
Onsite
Mid, Senior Level
$67K/yr - $72K/yrArbella Insurance Group is seeking a Team Manager for their Claims Service Center to contribute to their vision of being the best property and casualty company in the Northeast region. The Team Manager will lead a team of 8 to 14 individuals, focusing on delivering exceptional service while collaborating with various departments to meet business objectives.
Insurance
Responsibilities
Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve, action plan, and to determine system, process and procedural improvements
Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
Manage the preparation and maintenance of reports necessary to carry out the functions of the department
Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
Maintain employee work schedules, training, vacations and paid time off, cover for absenteeism and overtime scheduling
Coach and develop employees to meet or exceed Arbella’s expectations for productivity, quality, and key performance indicators
Provide effective performance feedback through employee recognition, rewards, disciplinary action, with the assistance of Human Resources when necessary
Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal interactions
Recruit, select, train, coach, and develop employees to create talented teams to support sufficient staffing of highly engaged employees
Build independence and empower team members to improve workflows
Actively lead or contribute to initiatives and/or projects
Influence and motivate others to translate vision into action
Provide guidance to unit employees on Auto, GL, Property and WC claim creation and appraisal assignments
Provide direction on claim setups in the different claim systems
Perform other related duties as required or requested
Qualification
Required
Strong leadership, communication, customer service and problem solving skills required
Ability to create and lead high-performing, engaging teams
Experience leading employees in an operations, call center, customer service or claim related department desirable
Experience with Microsoft Office (Outlook, Word, Excel and Power Point)
Preferred
Insurance, claim or contact center experience desirable
Company
Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.04M2013-11-01Series Unknown· $0.04M
Leadership Team
Chris Hall
Executive Vice President, Chief Financial Officer and Treasurer
Janet Corcoran
Executive VP and COO
Recent News
2026-01-07
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