Millennium Health · 16 hours ago
Customer Service Coordinator
United States
Full-time
Remote
Entry Level
$16/hr - $18/hr
1+ years expMillennium Health LLC is an accredited specialty laboratory specializing in medication monitoring and drug testing services. The Customer Service Coordinator is responsible for providing essential clerical and administrative support to ensure the smooth operation of the Customer Service department.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records
Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries
Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers
Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure
Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards
Other duties and special projects as assigned or required by Customer Service Leadership
Maintain regular and reliable attendance
Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to
Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to
Qualification
Required
High School Diploma, minimum requirement
1+ years general administrative/clerical experience
Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent communication skills (verbal and written)
Strong organizational skills and attention to detail
Team player with a can-do attitude
Ability to work under tight schedules
Ability to multitask and take direction well
Self-starter and ability to be flexible
Preferred
Knowledge of Salesforce.com preferred
Benefits
Medical, Dental, Vision, Disability Insurance
401 (k) with Company Match
Paid Time off and Holidays
Tuition Assistance
Behavioral and Health Care Resources
Company
Millennium Health
Millennium Health is an accredited specialty laboratory.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-11-10Private Equity
Leadership Team
Brian Fowler
General Counsel and Corporate Secretary
Dave Henderson
Chief Information Officer
Recent News
Behavioral Health Business
2025-08-23
Fierce Healthcare
2025-06-18
Company data provided by crunchbase