VikingCloud · 5 months ago
PCI Compliance Specialist
United States
Full-time
Remote
Entry Level
$16/hr - $18/hr
1+ years expVikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution for risk mitigation. They are seeking a PCI Compliance Specialist to provide customer support and guide users through the PCI-DSS compliance process, ensuring timely and accurate resolution of inquiries.
Cloud ComputingCloud SecurityNetwork SecuritySoftware
Responsibilities
Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution
Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards
Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations
Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues
Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries
Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance
Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy
Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies
Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements
Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels
Qualification
Required
Minimum education: High school diploma or equivalent
1+ years of experience in a call center customer support role
Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook
Collaborative, upbeat, and customer-focused
Clear communicator with active listening skills
Professional phone presence and soft skills
Detail-oriented and able to handle multiple tasks
Solid decision-making and problem-solving abilities
Benefits
Medical
Dental
Vision
Other benefits
Company
VikingCloud
VikingCloud delivers battle-tested cybersecurity and compliance protection that simply works.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-08Acquired
Leadership Team
Jim Burke
Chief Executive Officer
Rick Hutchinson
Chief Technology Officer
Recent News
2025-11-05
2025-10-27
2025-09-04
Company data provided by crunchbase