Alliance Water Resources · 2 days ago
Customer Service Specialist
Winfield, MO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAlliance Water Resources is a growing water and wastewater contract operations company, and they are seeking a Customer Service Specialist for their Lincoln County Division. The role involves performing various office and clerical duties, including greeting customers, processing reports, and maintaining records to ensure efficient customer service.
Environmental EngineeringProject ManagementWaterWater Purification
Responsibilities
Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested
Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor
Maintains records to ensure fees are paid as directed
Orders and maintains office supplies, reviews and prepares vendor invoices for payment
Operates various office equipment including personal computers
Maintains information on service requests, locates, yard requests by logging all pertinent information received from the client and internally generated work
Types and reviews for accuracy any correspondence, form letters and reports where instructions are clear, and precedence is followed; generates related reports
Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry
Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements
Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule
Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests
Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig
Monitors radio by answering calls and dispatching employees as needed
Cross trains in related positions as needed
Performs related duties as needed or assigned
Possess or the ability to possess a valid driver’s license
Qualification
Required
Customer service experience
Possess or the ability to possess a valid driver's license
Knowledge of standard office practices and procedures, and equipment
Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics
Ability to communicate effectively, both orally and in writing
Ability to follow verbal and written instructions
Ability to maintain moderately complex records and ensure confidentiality
Ability to establish and maintain effective working relationships with other employees and the general public
Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc
Operate general office equipment including, but not limited to, personal computer, fax machine, copier and scanner
Read instructions, job orders, etc., complete forms and write notices
Perform work that is primarily of a sedentary nature in an office setting
Interact with employees and the general public
Preferred
Work with municipal programs and billing
Benefits
Medical and Dental
Short- and Long-Term Disability
Life Insurance
Paid Vacation, Sick Leave, Personal Days, & Holidays
401K/Profit Sharing
Vision Plan
Employee Assistance Program
Bonus Program for Water and Wastewater Certification
Company
Alliance Water Resources
Alliance Water Resources renders water, wastewater management, operations and maintenance services to industries and municipalities.
Founded in 1976
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase