Medical Billing Center · 13 hours ago
Patient Support & Payment Services Representative
Greenville, SC, US
Full-time
Onsite
New Grad, Entry LevelMedical Billing Center is a Physical Therapist led company focused on optimizing client value and relationships through efficient and effective billing and collections. The Patient Support & Payment Services Representative manages multiple aspects of the patient’s customer service needs, including handling billing questions and processing payments.
BillingDebt CollectionsOutsourcing
Responsibilities
Deliver efficient and professional telephone services
Greet all visitors with professionalism
Professionally communicate with patients by phone
Verify pertinent identity information such as the complete name, DOB, address, and phone number
Suggest payment options within the boundaries established by the client and MBC Policy and Procedure
Establish and maintain a professional relationship with all patients
Accept patient credit card payments by phone
Process credit card payments from patients and vendors
Sort all incoming faxes and distribute to appropriate recipient(s)
Process credit card payments received in fax system
Upload faxes into appropriate system
Provide back-up responsibilities for designated employee(s) when the employee is scheduled off or out
Establish and maintain a professional and courteous work environment and display a willingness to work with others to ensure the team’s success
Other duties as assigned
Qualification
Required
Strong telephone, interpersonal and customer service skills
Ability to identify trends and work with a team to resolve issues
Positive, professional, and team-oriented personality and appearance
Patience and attentiveness to individual needs
Ability to listen, read patients and select positive word choices
Ability to manage time even when there are complex issues presented
Ability to professionally handle unforeseen surprises
High level of detail and organizational skills
Strong verbal and written communication skills
Ability to communicate in a calm, orderly, non-threatening manner
Ability to work with interruptions and to manage multiple tasks
Stable work history: regular and sustained attendance required
Professional demeanor with the ability to work well with others in a fast-paced environment
Demonstrated strong organizational skills (record keeping, time management, follow up, etc.)
Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work
Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines
Ability to operate all office equipment (i.e., calculating machine, computer, word processing, database and spreadsheet programs, telephone, fax machine)
Computer experience: Microsoft Office Applications, Internet etc
Therapy Billing experience
Experience with practice management systems utilized by MBC
Benefits
Medical/Dental/Vision insurance
401K with 50% employer match up to 6% per check
Paid holidays
Paid time off
Company-paid employee life insurance
Voluntary life insurance options
Short and long-term disability options
Employee assistance program (including mental health services)
Company
Medical Billing Center
Medical Billing Center provides collections and billing services using innovative practice management systems to achieve a positive ROI.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Chenoweth
Partner
Company data provided by crunchbase