NinjaOne · 19 hours ago
Channel Sales Operations Manager
Hybrid Remote, Austin, Texas
Full-time
Hybrid
Entry, Mid Level
2+ years expNinjaOne is a company focused on unifying IT to simplify work for over 35,000 customers globally. They are seeking a Channel Sales Operations Manager to enhance the operational systems supporting their partner ecosystem, ensuring smooth execution of partner workflows and optimizing processes across various regions.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
Responsibilities
Standardize partner workflows globally (Americas, EMEA, APAC)
Identify bottlenecks and implement process improvements
Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
Identify operational bottlenecks and recommend improvements
Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce
Support dashboards and reporting for partner pipeline, bookings, and performance
Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions
Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows
Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
Other duties as needed
Qualification
Required
2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions
Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows)
Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place
Preferred
Experience with DealHub CPQ
RFP management
Partner portals
Understanding of global channel compliance
Discounting rules and margin optimization
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
Michael Arrowsmith
CTO
Recent News
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2026-01-16
2026-01-15
2026-01-15
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