UnitedHealthcare · 3 hours ago
Associate Director, Conversational AI Design - Remote
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$113K/yr - $193K/yr
6+ years expUnitedHealthcare is a global organization focused on delivering care through technology to improve health outcomes. As the Associate Director of Conversational AI Design, you will lead a team of designers to enhance human-AI interaction, collaborating with product and engineering teams to deliver innovative conversational experiences.
FitnessHealth CareWellness
Responsibilities
Collaborate with senior stakeholders and cross-functional leaders to advocate for AI design excellence and align on priorities
Establish processes to measure conversation effectiveness, identify opportunities for improvement and quantify business impact
Deliver effective, short-term solutions with strategic foresight to push for long-term, industry-leading experiences
Manage and mentor a high-performing team of AI designers, fostering a culture of career growth and delivery excellence
Implement structured mentoring and capacity planning to strengthen organization design impact
Guide the team through ambiguity, ensuring clarity, alignment and effective execution across initiatives
Attracts and mentors junior employees to contribute to retention and development
Establish and maintain conversational AI design standards to ensure consistency and quality
Influence and define AI tooling solutions, scalable design processes and prompt engineering best practices to improve quality and efficiency
Qualification
Required
6+ years of hands-on experience designing highly complex chat and voice conversational experiences
1+ years of building, maintaining and strengthening direct report teams with reliable and consistent high performance
Experience leading a design portfolio, including managing the delivery roadmap and long-term vision
Digital portfolio or work samples of relevant AI/conversational projects (to be submitted with application and presented in the hiring process)
Proven ability to influence leadership and stakeholders through communication and content
Proven to be highly skilled at driving team clarity in ambiguous, fast-paced environments to ensure consistency across voice, tone and brand standards
Demonstrated ability leading AI-driven experiences including knowledge of LLMs, bot platforms and prompt engineering best practices
Comfort and ability to travel occasionally to UHC worksites
Preferred
Experience leading teams through transformation, such as adoption of new AI tools, processes or AI augmented workflows
Experience defining and maintaining enterprise-level scalable frameworks and conversational design patterns
Experience utilizing AI frameworks to evaluate conversation performance for continuous improvement
Experience working in a clinical, healthcare or health insurance setting
Knowledge of ethical AI standards including bias, fairness and transparency
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
UnitedHealthcare
UnitedHealthcare helps people live healthier lives by simplifying the health care experience.
10001+ employees
H1B Sponsorship
UnitedHealthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (26)
2023 (45)
2022 (61)
2021 (60)
2020 (68)
Funding
Current Stage
Late StageLeadership Team
Beth Soberg
CEO West Region, Local Markets
Bobby Gregoire
Medicare Health Plan CEO, Iowa & South Dakota
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