Morae · 7 hours ago
Program Manager - Operations
United States
Full-time, Contract
Remote
Mid Level
3+ years expMorae is a dynamic, high-growth organization providing integrated solutions to corporate law departments and law firms. We are seeking a Program Manager for our Operations team to design and manage end-to-end operational programs that bridge sales and delivery functions and teams.
Law Practice
Responsibilities
Oversee resource planning and capacity management across sales and delivery teams. Coordinate workforce allocation, manage utilization rates, and ensure optimal staffing levels to meet business demands and customer commitments
Lead cross-functional initiatives to improve operational efficiency and scalability. Identify bottlenecks in sales-to-delivery workflows, implement process improvements, and establish standardized operating procedures that support growth
Develop and maintain operational dashboards and reporting frameworks. Track key performance indicators across both sales and delivery operations including pipeline health, fulfillment timelines, resource utilization, customer onboarding metrics, and delivery quality
Manage the operational planning cycle including forecasting, capacity modeling, and strategic planning. Collaborate with sales and delivery leadership to align operational capabilities with revenue targets and customer commitments
Establish governance frameworks and quality controls for operational processes. Ensure compliance with service level agreements, maintain documentation, and implement quality assurance measures across operations
Drive customer success through operational excellence. Monitor delivery performance, customer satisfaction metrics, and work with teams to resolve operational challenges that impact customer experience
Design and manage end-to-end operational programs that bridge sales and delivery functions. Ensure seamless handoffs between teams, optimize processes across the customer lifecycle, and drive operational excellence from deal closure through service delivery
Qualification
Required
3+ years in operations and program management
Strong understanding of the sales-to-delivery lifecycle with proven ability to optimize handoffs and processes across commercial and operational functions
Demonstrated project and program management expertise with ability to manage multiple complex initiatives simultaneously
PMP, Agile, or similar certification is a plus
Excellent analytical and problem-solving skills with proficiency in data analysis and reporting tools
Experience with CRM systems (Salesforce preferred), project management tools, and resource management platforms
Must be willing to go into our Cape Town office on a hybrid schedule
Proficiency in data visualization and reporting tools (Excel, Google Sheets, Tableau, Power BI, or similar)
Experience with capacity planning, resource allocation, and forecasting in operational environments
Ability to work in a fast-paced environment and adapt to changing priorities while maintaining focus on operational outcomes
Company
Morae
Morae Global Corporation ("Morae") is trusted around the world for the delivery of digital and business solutions for a constantly changing legal industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sharon Sritong
Chief Financial Officer
J. Kent Friedman
General Counsel and Chief Administrative Officer
Recent News
EIN Presswire
2025-03-18
2025-02-06
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