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WV Departments of Health, Health Facilities, and Human Services · 22 hours ago

Help Desk Analyst

Charleston, WV

Full-time

Onsite

Mid Level

$36K/yr - $62K/yr

3+ years exp

WV Departments of Human Services is seeking a knowledgeable and detail-oriented Help Desk Analyst to serve as a statewide contact for program content and functional use of the PATH IE system. This role acts as a liaison between end users and technical teams, ensuring effective communication and resolution of system-related concerns.

GovernmentHealth CareInformation ServicesMedical

H1B Sponsor Likely

Hiring Manager

Kimberly Boyle, SHRM-CP, SHRM TA Specialty Credential

Responsibilities

Serve as a statewide contact for guidance on the PATH IE system, including PATH Family Assistance (FA), PATH Child Support (CS), and PATH Child Welfare (CW)

Act as a liaison between end users and technical teams, including programmers and database administrators

Assist with program content and functional use of the PATH IE system to support users effectively

Test new applications and updated versions of existing software to ensure functionality and user compatibility

Provide input on system improvements, troubleshooting issues, and ensuring optimal system performance

Deliver training and support to users, ensuring they have the necessary knowledge to utilize the PATH IE system efficiently

Collaborate with stakeholders to analyze system needs and implement enhancements

Qualification

PATH FAPATH CSPATH CWUser supportSystem troubleshootingSoftware testingSystem analysisCommunication skills

Required

Graduation from a standard high school or the equivalent

Three years of full-time or equivalent part-time paid experience working with personal computers

Must have a working knowledge of at least two of the supported software products

Twelve semester hours in computer science and one year of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience

Preferred

Working knowledge of PATH FA, PATH CS, and PATH CW systems

Experience in user support, system troubleshooting, or software testing

Strong communication skills to effectively interact with end users and technical teams

Ability to analyze system functionality and identify areas for improvement

Company

WV Departments of Health, Health Facilities, and Human Services

The mission of the West Virginia Departments of Health, Health Facilities, and Human Services is to collaborate with stakeholders to promote, protect, manage, and provide appropriate health and human services for our residents to improve their health, well-being and quality of life.

Founded in 1989

Charleston, West Virginia, USA

5001-10000 employees

https://dhhr.wv.gov

H1B Sponsorship

WV Departments of Health, Health Facilities, and Human Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

Funding

Current Stage

Late Stage

Leadership Team

Jessica Hudson

Chief Operating Officer

Angie Jacobs-Ferris, SHRM-SCP

Chief Human Resources Officer

Company data provided by crunchbase