HomeServe USA · 10 hours ago
Customer Service Specialist Tier I - Cost Authorization
Chattanooga, TN
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expHomeServe USA is a company focused on providing emergency home repair services, ensuring customer satisfaction through effective cost authorization. The Cost Authorization Specialist, Tier I is responsible for managing repair cost approvals, communicating with contractors, and maintaining customer relationships to meet service targets.
Home Services
Responsibilities
Handle a high volume of calls from field contractors requesting approvals for repair costs associated with pending service jobs
Review and approve job costs for Emergency Recruit Contractors and jobs with special circumstances not identified or pre-negotiated on rate sheets
Accurately document conversations, agreements, and actions taken with contractors regarding job costs and tasks
Proactively communicate with customers to advise of claim status to meet KPI’s
Build excellent customer and contractor relationships during every interaction
Ensure and verify accuracy of job creation, job coding, and job details from creation to completion
Proactively contact customers or contractors to update Work-in-Progress service jobs
Resolve escalated customer and contractor issues
Educate customers on non-covered issues and out of pocket expenses
Act as a subject matter expert for Repair Management regarding residential repair terminology and techniques
Stay up to date with local codes, regulations, labor, and material costs
Assist with ad hoc projects as directed by Cost Authorization Supervisor or Team Lead
Qualification
Required
High school diploma or GED required
1 – 2 years of estimating or job costing experience
Broad knowledge of home repair methods with 1 – 2 years plumbing, HVAC, and/or electrical trades experience
Detail oriented and shows strong data entry and documentation skills
Experience handling and diffusing difficult situations
Great organizational, time management, and independent problem-solving skills with the ability to work in a team environment
Self-driven and demonstrates the ability to thrive in a fast-paced environment
Strong written and verbal communication skills
Ability to work under the pressure of a steady workload
Ability to manage multiple priorities with a high sense of urgency
Strong customer service track record
Ability to retain detailed information
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills
Must have shift flexibility and be able to work 5 – 8 hour shifts or 4 – 10 hour shifts, and the ability to work evenings and weekends
Ability to work OT during peak demand
Preferred
Vocational/Trade school certificate preferred
Apprentice or Journeyman license preferred
Experience working in a call center environment is a plus
Benefits
Competitive compensation
Career development and advancement opportunities
Casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Company
HomeServe USA
HomeServe USA is a provider of home emergency repair service plans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Rusin
CEO HomeServe North America
Joseph A Sorisi
CIO, Technology Strategy and Transformation, Board Member
Recent News
Hartford Business Journal
2025-10-24
24-7 Press Release Newswire
2025-06-07
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