eTeam · 3 months ago
Customer Service - HR Service Center
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hreTeam is seeking to fill a position in their HR Service Center, which serves as the first point of contact for HR-related inquiries. The role involves managing high volumes of calls and emails regarding HR policies, benefits, and payroll, ensuring accurate and timely responses to employee inquiries.
Information Technology
Responsibilities
Customer service-focused role in a call-center environment, handling high volumes of calls and emails about HR policies and procedures
Manage approximately 30-40 HR inquiries daily (calls and emails)
Respond to questions on HR policies, benefits, retirement, leave, PTO, and payroll
Provide accurate, policy-based responses or escalate complex issues as needed
Utilize ServiceNow (case management) and Genesis phone system
Qualification
Required
Strong customer service or call center experience
Excellent verbal and written communication skills
High attention to detail, as support covers multiple ventures (Zurich US, Farmers, Zurich Canada)
Preferred
Background in HR support or familiarity with HR processes
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
Founded in 1999
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase