Steel Dynamics, Inc · 3 hours ago
Customer Service Representative/Inside Sales Rep
Columbia City, IN, US
Full-time
Onsite
New Grad, Entry LevelSteel Dynamics, Inc. is seeking a detail-oriented, customer-focused Customer Service Representative to join their team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency.
Industrial ManufacturingMiningPrecious MetalsRecycling
Responsibilities
Deliver exceptional customer service through timely and professional phone and email communication
Accurately enter and manage customer orders from entry through shipment
Assist customers with product availability, pricing, troubleshooting, and delivery inquiries
Collaborate effectively with the sales team and other departments
Handle challenging customer interactions with professionalism and composure
Understand and apply key business concepts, including freight equalization, pricing models, and internal systems
Qualification
Required
Strong data entry skills with a high level of accuracy and attention to detail
Ability to manage a high volume of work in a fast-paced environment
Strong organizational, time management and multitasking skills
Collaborative team player with proactive, solution-oriented mindset
Preferred
Previous Customer Service or related experience
Bachelor's degree
Experience using Salesforce
Company
Steel Dynamics, Inc
Steel Dynamics is one of the largest domestic steel producers and metals recyclers in the United States, based on estimated annual steelmaking and metals recycling capability, with facilities located throughout the United States, and in Mexico.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.4B2025-11-21Post Ipo Debt· $800M
2025-03-12Post Ipo Debt· $1B
2024-07-03Post Ipo Debt· $600M
Leadership Team
Mark Millett
Co-Founder, President and Chief Executive Officer
Keith Busse
Co-Founder
Recent News
2026-01-23
2026-01-23
Morningstar.com
2026-01-13
Company data provided by crunchbase