Sentry · 7 hours ago
Claims Representative-Liability
Goldsboro, NC
Full-time
Hybrid
Entry Level
1+ years expSentry is one of the largest mutual insurance companies in the United States, known for its commitment to employee satisfaction and professional development. They are seeking a Claims Representative-Liability to lead end-to-end claim investigations, manage complex caseloads, and negotiate settlements while ensuring compliance with industry regulations.
Insurance
Responsibilities
Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language
Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence. Negotiate or deny liability based on the investigation outcome
Evaluate physical damage and bodily injury claims based on estimates, photographs, appraisals, medical reports, medical bills, and other evidence. Working closely with medical providers, repair shops, and/or contractors to facilitate necessary and related services or repair work
Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability and damages. Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers to reach fair resolutions within established guidelines. Ensure claims are paid promptly and within authorized limits
Ensure compliance with industry regulations, legal requirements, and internal policies by thoroughly documenting all decisions, communications, and activities throughout the entire claims process
Provide empathetic and supportive service to customers as they navigate challenging situations, clearly explaining the claims process, keeping them informed of their claim process, and communicating decisions along with the reasoning behind them
Ability to obtain and maintain state licensing requirements
Qualification
Required
Bachelor's degree or equivalent work experience
Minimum 1 year of related work experience
Ability to review and analyze detailed documents, insurance policies, coverages, medical terminology, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Ability to have effective verbal and written communication skills
Ability to show technological aptitude
Ability to demonstrate fundamental negotiation skills
Ability to obtain and maintain state licensing requirements
Preferred
Insurance experience and/or coursework highly preferred
Benefits
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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