CVS Health · 1 month ago
Sr. Analyst - Workforce Planning - Work From Home
United States
Full-time
Remote
Mid, Senior Level
$47K/yr - $102K/yr
3+ years expCVS Health is focused on building a world of health around every individual by offering a more connected and compassionate health experience. The Sr. Analyst - Workforce Planning will oversee multiple Service Center management functions, conduct forecasting activities, and implement innovative initiatives to optimize workforce management across various lines of business.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Maintains oversight of multiple Service Center management functions
Responsible for the efficiency/quality of monitoring volumes
Conducts arrival pattern forecasting activities and forecasts scheduling, hiring and headcount needs
Assists with establishing and implementing results-based programs and innovative initiatives for the Workforce Management area, under general supervision
Applies in-depth knowledge of the Workforce Management field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility
Calculates work arrivals to plan for the staff needed to achieve optimized schedules across multiple lines of business while prioritizing multiple business needs
Utilizes reports, communicates strategic capacity planning and coordinates with the customer for multiple service centers
Develops and monitors performance reports and service performance trends for multiple service areas for an overall line of business against the plan
Coaches performance of staff members according to established standards
Coaches more junior colleagues in techniques, processes, and responsibilities
Qualification
Required
Working knowledge of execution and delivery (planning, delivering, and supporting) skills
Working knowledge of business intelligence
Working knowledge of problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
3-5 years work experience
Preferred
Bachelor's degree preferred/specialized training/relevant professional qualification
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase