SWJ TECHNOLOGY · 1 day ago
Human Resources Operations Support Specialist
Spartanburg, SC
Full-time
Onsite
Mid Level
4+ years expSWJ Technology specializes in providing engineering, planning, and project management services across various industries. They are currently seeking a Human Resources Operations Support Specialist who will provide administrative support and serve as a primary point of contact for employee inquiries, focusing on HR transactions and onboarding processes.
ConsultingIndustrial EngineeringProject Management
Responsibilities
Respond to HR-related inquiries via phone, email, internal applications, and in-person interactions
Input, track, and manage high volumes of data using SAP, case management systems, and other HR software
Provide accurate guidance on HR policies, procedures, and associate programs, escalating to subject matter experts when necessary
Handle sensitive and confidential employee information with discretion and professionalism
Scan, index, and maintain HR documents in compliance with records management standards
Support onboarding and orientation processes for new associates
Assist with internal programs such as Service Awards and provide data for reporting purposes
Contribute to process improvement initiatives using emerging technologies, automation tools, and data analytics
Follow and model company standards, including VPS Principles, Standard Work, 5S, and Safety guidelines
Train new HR Service Center staff as needed and support team collaboration
Qualification
Required
BS degree in Business, Human Resources, or related field, or 4+ years of HR work experience
Experience managing confidential data and handling difficult or emotional situations
Strong customer service skills and ability to manage conflict
Comfortable working in a customer support center environment with frequent phone communication
Proficiency in Microsoft Excel, Word, and other basic computer applications
Strong attention to detail and ability to maintain confidentiality
Willingness to learn new systems and adapt to evolving technical tasks
Preferred
Human Resources process experience preferred
SAP experience preferred
2+ years in a customer service role
2+ years using and learning various computer software and systems
Experience with SAP and HR processes, including I-9 and e-verification
Previous experience in a customer support or HR service center environment
Spanish/English bilingual strongly preferred
Company
SWJ TECHNOLOGY
SWJ TECHNOLOGY offers quality and equipment management, project management, and consulting services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase