AccumTech · 18 hours ago
eN3 Product Delivery Manager
Ann Arbor, MI
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$100K/yr - $120K/yr
7+ years expAccumTech is a growing software service company recognized for its workplace culture. The eN3 Product Delivery Manager will oversee operational staff and ensure effective execution of the eN3 product, acting as a key link between strategy and team performance while managing relationships with external partners.
Information ServicesInformation TechnologyInsurance
No H1B
Responsibilities
Manage team capacity and workload planning
Define and monitor operational metrics and KPIs to drive accountability and track progress
Coordinate work and priorities across teams to ensure alignment and resource allocation
Approve and manage process changes at the team level to maintain operational stability
Directly manage and mentor Team Leads, empowering them to manage their teams effectively while maintaining departmental cohesion
Translate high-level objectives and strategies into actionable workstreams for Team Leads
Serve as the primary operational liaison for external partners, stakeholders, and clients
Lead onboarding of new hires, facilitate cross-training initiatives, and maintain robust continuity planning to protect against operational gaps
Conduct regular performance reviews and provide ongoing coaching to develop team members’ professional skills
Manage escalations from the team and ensure any issues are resolved in a timely manner
Coordinate with VP of Product Services and collaborate with internal stakeholders (PMO, Software Development) to ensure operational alignment with product roadmap and organizational goals
Qualification
Required
Bachelor's Degree in Business, Health Administration, Computer Science or other related field
7+ years in product management or product operations, or equivalent combination of education and experience
Prior leadership experience required; 3+ years preferred
Experience in benefits, health insurance, or healthcare technology required
Ability to make decisions under pressure
Excellent critical thinking and problem-solving skills
Exceptional written and verbal communication skills
Proven ability to design scalable, complex processes
Proficiency in project management methodologies (Agile preferred)
Strong capability in creating technical requirements and process documentation
Exceptional ability to manage relationships with external clients and agents
Benefits
Health benefits
Paid time off
A 401K with employer match
Flexible scheduling
Company
AccumTech
AccumTech has a unique style of managing data that allows for each carrier, PBM or TPA to be their own source-of-truth and handles all of the data re-formatting and translation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase