ALTOUR · 1 day ago
Operations Analyst
United States
Full-time
Remote
Mid Level
3+ years expALTOUR is part of the Travel Leaders Network, and they are seeking an Operations Analyst to collaborate with cross-functional teams to support lead-generation initiatives. The role involves project management, business analysis, and operational support for various applications within the organization.
Travel
Responsibilities
Serve as a liaison between Technology and various business units within the Travel Leaders Group organization
Work with cross-functional and cross-business teams to support lead/sales nuture of TLG lead generation platforms
Support Agent Profiler integrations within the business, including coordination between Technology, Marketing, and key contacts within various business units
Coordinate and facilitate meetings between Technology and the business
Provide operation support on key applications within Travel Leaders
Conduct training sessions for internal clients
Resolve any Agent Profiler issues on behalf of key stakeholders
Occasional creative writing opportunities around Agent Profiler features and supporting documentation
Work on other Travel Leaders Group marketing program integrations as assigned
Work with the teams to set project and task timelines and priorities based on objectives
Work cross-functionalty to define requirement specifications, provide design direction, and interact directly with technical teams to product deliverables
Experienced communicating with and managing expectations/deliverables of senior leaders
Must be sociable and friendly with effective written and verbal communication skills with users of all backgrounds in a complex environment
Document program activities and team meetings with minutes and action plans
Document business requirements related to program implementation and application support
Document business process flows
Maintain key processes with adherence to the SDLC (Agile / Iterative Methodology)
Conduct simply QA testing of Agent Profiler enhancements prior to release
Qualification
Required
Bachelor's degree with a technology, marketing, or business emphasis, or equivalent work related experience
3-5 years of Marketing, Product Management, or Project Management experience
Proven self-starter with the ability to work independently to research problems and identify/implement solutions
Well-developed in the areas of planning, organizing, and prioritizing
Detail-oriented with the ability to manage small to medium-sized projects and initiatives from inception through completion
Familiar with Microsoft suite of products (MS Office, Word, Excel, Powerpoint)
Must be sociable and friendly with effective written and verbal communication skills with users of all backgrounds in a complex environment
Experienced communicating with and managing expectations/deliverables of senior leaders
Preferred
Background in ecommerce and web development
Travel industry and/or sales support experience
Company
ALTOUR
ALTOUR is an Travel Management Company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Thomas
Chief Operating Officer | President Business Travel
Lisa Morris
Founder and President- Road Concierge an ALTOUR company
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