Dana Incorporated · 19 hours ago
Material Customer Analyst
Crossville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expDana Incorporated is seeking a Material Customer Analyst who will be responsible for customer sales order validation and collaboration with various teams to ensure product availability for shipping and delivery. The role involves monitoring customer performance metrics, resolving issues, and supporting communication across departments.
AutomotiveIndustrial EngineeringInnovation ManagementManufacturing
Responsibilities
Accomplish KPI’S target and create action plans for the ones that are not in target as related to customer fill or overall customer delivery performance
Apply a systematic problem-solving approach when transactions fail such as ASNs, Idocs, customer delivery creation, carrier pickup failures
Monitor and align with any intercompany customers placing sales orders exceeding 95% of our safety stock holding
Monitor and align with the Customer Operations Team any external sales orders exceeding 95% of our safety stock holding
Monitor incoming orders for leadtime violations, scorecard disputes / opportunities
Attend customer escalation calls and support in review of customer scorecards and preventative maintenance within customer portals
Support in customer lead time alignment activities
Create and update reports to track customer fill-rate, customer past due, carrier pickup failures, shipping exceptions
Support and work collaboratively with the Product Management, Pricing, Content, Materials, Forecasting, and Quality teams to ensure smooth supersession activities
Resolve Get Paid issues
Daily monitoring and clearing the queue failures within SAP
Support communication flow between different departments
Maintains courteous, impartial, and objective dealing with customers
Know and comply with the Safety Regulations of the Company, to prevent accidents, avoid acts and unsafe conditions
Qualification
Required
2+ years related work experience in a Tier 1 or Tier 2 automotive manufacturing environment
Thorough knowledge of MRP, inventory control, shipping and receiving. SAP preferred
Logistic experience
Knowledge of Power BI preferred
Ability to represent the company effectively in dealing with customers
Working knowledge of Microsoft Office. Expert level in Excel and Outlook
Ability to conduct customer related tasks via the telephone, e-mail, Internet, Microsoft teams, and in person
Good communications skills (both oral and written) and good negotiating skills
Solid decision-making skills
Excellent computer skills
Demonstrated experience with widely accepted MRP systems and applications software
Ability to solve practical problems and deal with a variety of changing situations under stress
Engage in matters involving high-pressure situations while maintaining professionalism and tact
Working knowledge of various supply chain strategies including JIT, Safety Stock, Forecast, and a thorough understanding of production and inventory control principles
Ability to create, track and meet schedules at a multi-task level along with project management skills
Proven analytical/technical aptitude
Coaching, mentoring, teaching skills
Excellent communication, presentation, and facilitation skills
Teamwork/collaborative style
Ability to take initiative, to maintain confidentiality, to meet deadlines
Company
Dana Incorporated
In a world of constant motion, life is about balance. At Dana, our balanced approach considers the people, products, and planet that sustain us all.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$466.77M2023-05-10Post Ipo Debt· $466.77M
2008-02-01IPO
Leadership Team
Jim Kamsickas
President, CEO, and member of the board of directors
Mike Worland
Siesmiq Chief Technology Officer
Recent News
2025-05-05
2025-05-05
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