Mecklenburg EMS Agency (Medic) · 1 day ago
Assistant Supervisor, Revenue Cycle
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$31.82/hr - $31.82/hr
2+ years expMecklenburg EMS Agency (Medic) is seeking an Assistant Supervisor for their Revenue Cycle department. The role involves supervising and managing personnel performance, training employees, and ensuring compliance with coding and billing policies while driving departmental AR performance.
Emergency MedicineHealth CareHospital
Responsibilities
Maintain provider payor enrollments and revalidations; including Medicare, Medicaid, Medicaid Managed Care, etc
Maintain provider enrollments for ERA and EFTS for payors via various portals and websites
Serve as department administrator for payor portals, and enroll/ disenroll department employees in various payor portals
Direct and indirect oversight of front line employees’ performance. This can be done by direct observation in the department setting, performing account audits, or system reports. May direct department operational decisions when necessary and appropriate for assigned area. Assists Department Supervisor with documentation and delivery of quarterly check-in to employees on their team. Ability to train and supervise employees, including coaching and correcting employee behavior as needed and seeking guidance as necessary from department management team. Assist department supervisor with employee training and Plan of Action development as needed
May participate in Agency improvement projects on various levels (i.e. member of charter group, work team, involving employees in the improvement process) and keeps employees informed of the processes
Ability to handle complex AR/Claim problems including coding, denials, cash posting, with the ability to make quick and accurate decisions. Ability to deal courteously and professionally with the public, insurance companies, partners and internal employees
Assists and fills in as the Department Supervisor. Duties to include managing daily scheduling needs, adjusting employees’ schedules to meet needs of the department to maintain staffing and production levels
Responsible for supervision of day-to-day production and quality standards of department employees in assigned area. Responsible for interpreting department, agency and payor policies, guidelines and procedures for employees. Responsible for the implementation of departmental, agency or payor policy guidelines and procedure updates
Responsible for assisting in ensuring the department meets the established monthly cash goal
Assists with initial troubleshooting of EPCR and Tritech needs. Documents various IT issues utilizing service desk platform
Qualification
Required
High School Diploma or GED required
Minimum of 2 years of relevant experience required
Ability to train and supervise employees, including coaching and correcting employee behavior as needed and seeking guidance as necessary from department management team
Ability to handle complex AR/Claim problems including coding, denials, cash posting, with the ability to make quick and accurate decisions
Ability to deal courteously and professionally with the public, insurance companies, partners and internal employees
Responsible for supervision of day-to-day production and quality standards of department employees in assigned area
Responsible for interpreting department, agency and payor policies, guidelines and procedures for employees
Responsible for the implementation of departmental, agency or payor policy guidelines and procedure updates
Responsible for assisting in ensuring the department meets the established monthly cash goal
Assists with initial troubleshooting of EPCR and Tritech needs
Documents various IT issues utilizing service desk platform
Preferred
3–5 years of healthcare billing experience preferred, including governmental payors, denial management, and coding
3–5 years of EMS billing experience preferred
Company
Mecklenburg EMS Agency (Medic)
Medic (also known as Mecklenburg EMS Agency) has served Mecklenburg County since 1978 and is one of the largest EMS agencies in North Carolina responding to over 150K 911 calls every year.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Wilson
Paramedic Crew Chief, Special Operations Paramedic, Relief Ops Supervisor, Field Training Officer
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