Numerica Credit Union · 14 hours ago
Branch Manager 1, 2 or 3 - Moses Lake Branch (Bilingual-Spanish Preferred)
Moses Lake,WA,US
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$100K/yr - $150K/yr
4+ years expNumerica Credit Union is dedicated to enhancing lives and building communities. They are looking for a Branch Manager who will lead branch operations, sales, and team development, focusing on delivering exceptional member experiences and achieving performance goals.
BankingCreditFinancial Services
Responsibilities
Lead and support the branch team in achieving sales goals and delivering exceptional member experiences
Act as a relationship advisor, identifying member needs and recommending appropriate products and services
Coach team members on consultative sales techniques and relationship-building strategies
Develop and execute branch-level sales plans and community engagement strategies to increase member loyalty and growth
Analyze branch performance data to track progress and identify opportunities for improvement
Serve as the branch sales expert, ensuring compliance, accuracy, and efficiency in daily activities
Oversee cash management, audit readiness, and adherence to operational policies and procedures
Resolve escalated member issues, ensuring timely and effective resolution aligned with Numerica’s standards
Ensure branch systems, controls, and reporting are maintained accurately and within compliance guidelines
Partner with Retail Operations and other departments to maintain strong operational performance and consistency across the organization
Drive the member experience by ensuring all interactions align with Numerica’s CARES Principles and service standards
Actively engage with members and the community to build meaningful relationships and increase brand visibility
Ensure staff are equipped with the knowledge and tools to deliver accurate information and effective solutions to members
Provide guidance to team members in resolving complex member needs, including lending, deposits, and account servicing
Support initiatives that enhance member engagement and promote long-term relationships
Foster a positive, inclusive, and high-performing team culture through consistent coaching and feedback
Develop and mentor employees by identifying strengths, providing development opportunities, and setting clear performance expectations
Partner across departments such as Retail Operations, Lending, HR, and Risk to ensure operational alignment and collaboration
Strong resource management, balancing staffing, scheduling, and workload to meet member and business needs
Model Numerica’s values through professional behavior, consistent communication, and community involvement
Qualification
Required
High school diploma or equivalent (GED)
Four or more years of financial services or retail banking experience
One to two years of leadership, supervisory, or coaching preferred
Ability to manage operations, develop staff, and achieve goals
NMLS certification required (or must obtain within designated timeframe)
Notary Public license required (or must obtain within designated timeframe)
Excellent communication skills and ability to interact effectively with organization leaders, members and the community
Ability to read, analyze and interpret legal documents, technical procedures and government regulations
Ability to write clear, professional business correspondence and reports
Ability to present information clearly and respond to questions from the team, members and the general public
Able to present ideas clearly using respectful language, tone and body language
The ability to motivate or influence others is a material part of this job, requiring diplomacy and trust
Dependable and flexible with strong organization and time management skills is a must
Strong interpersonal, communication, and leadership skills
Ability to manage multiple priorities while maintaining accuracy and service quality
Analytical skills for interpreting performance and financial data
Proficient in Microsoft Office and core banking systems such as Symitar
Ability to lift up to 25 lbs and sit or stand for extended periods
Preferred
Associate or bachelor's degree in Business, Finance, or related field
Experience managing a small branch or retail location
Familiarity with business development, community engagement, or small business banking
Bilingual - Spanish
Bachelor's degree in Business, Finance, or related field
Experience managing larger branch operations or multi-location responsibilities
Strong understanding of lending, business banking, and financial performance management
Bilingual - Spanish
Bachelor's degree in Business, Finance, or related field
Experience leading organizational initiatives or participating in enterprise-level projects
Advanced knowledge of business banking, financial analysis, and strategic leadership practices
Bilingual - Spanish
Benefits
Learn more about our Benefits and Perks here- https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf
Company
Numerica Credit Union
Numerica Credit Union distributes financial products and services such as business products and mortgages.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Carla Cicero
President/CEO
Ben Richardson
Chief Financial Officer
Recent News
2024-02-10
Company data provided by crunchbase