Southland Organics · 18 hours ago
Chat Support Clerk
United States
Full-time
Remote
New Grad, Entry LevelSouthland Organics is seeking a Chat Support Clerk to provide real-time customer support through chat-based platforms. This role serves as the first point of contact for customer inquiries related to environmental services and products, delivering accurate information and ensuring a professional customer experience.
AgricultureFarmingNatural Resources
Responsibilities
Respond to customer inquiries through chat platforms in a timely and professional manner
Provide accurate information regarding services, policies, and procedures
Document customer interactions and resolutions in CRM systems
Identify issues requiring escalation and refer them to appropriate internal teams
Maintain up-to-date knowledge of company services and offerings
Collaborate with internal departments to ensure consistent service delivery
Identify process improvement opportunities and communicate feedback to management
Qualification
Required
High school diploma or equivalent
Previous experience in chat support, customer service, or a related role
Strong written communication skills
Ability to manage multiple chat conversations simultaneously
Basic understanding of customer service principles
Experience using chat platforms, CRM systems, and standard office software
Strong problem-solving skills and attention to detail
Preferred
Additional education or training in customer service or environmental studies
Experience supporting environmental services or sustainability-focused organizations
Benefits
Competitive compensation with performance incentives
Health, dental, and vision insurance
Paid time off
Flexible scheduling
Training and professional development opportunities
Inclusive and sustainability-focused work environment
Company
Southland Organics
Southland Organics supports agriculture and poultry farming with their natural solutions for the various challenges at a molecular level.
Founded in 2009
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mike Usry
President
Company data provided by crunchbase