Predict Health, Inc. · 1 day ago
Bilingual Account Manager
Arlington, VA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $50K/yr
0+ years expPredict Health, Inc. is a company focused on improving client outcomes in the healthcare sector. They are seeking a Bilingual Account Manager to manage post-sale customer experiences for Medicare Advantage and payer clients, ensuring successful onboarding and account growth while supporting Spanish-speaking markets.
Artificial Intelligence (AI)Health CareMedical
No H1B
Responsibilities
Support post-sale client relationships as a secondary point of contact for assigned payer accounts
Assist in maintaining strong working relationships with client stakeholders across Growth, Quality/Stars, Member Experience, Retention, and Operations
Help prepare materials and insights for Quarterly Business Reviews (QBRs) and client update meetings
Track customer health metrics, KPIs, and satisfaction measures (CSAT/NPS)
Monitor risks, open items, and follow-ups across accounts and escalate issues to senior team members as needed
Support renewal and expansion preparation by organizing account data, outcomes, and performance metrics
Document client feedback and help communicate internal insights to inform product and service improvements
Co-lead customer success support for Spanish-speaking payer and plan markets in partnership with a senior Account Manager
Support communication with Spanish-speaking client stakeholders, including written correspondence and meeting preparation
Support communication with Spanish-speaking members, including written and verbal correspondence
Serve as one of two designated internal resources responsible for translating and adapting client-facing materials (presentations, reports, summaries, and communications) for Spanish-speaking customers
Help ensure insights, recommendations, and deliverables are communicated clearly and consistently across languages
Provide cultural and linguistic context to internal teams to improve engagement and effectiveness within Spanish-speaking markets
Assist in translating client objectives into internal requests for data, analytics, product, and advisory teams
Support coordination and execution of Enrollee Advisory Committee (EAC) and advisory group engagements, including outreach tracking, scheduling, and logistics
Support Spanish-language advisory engagements by assisting with materials preparation, coordination, facilitation support, and follow-up
Manage meeting logistics, agendas, notes, and follow-up action items
Track timelines and deliverables to ensure projects stay on schedule
Support issue resolution by coordinating internally and helping communicate status updates to clients
Assist with client invoicing support, budget tracking, and documentation
Prepare reports, presentations, and summaries for internal and external use
Develop a foundational understanding of CMS regulations, Medicare Advantage programs, and compliance considerations
Support alignment of deliverables to seasonal MA cycles (AEP, OEP, CAHPS/HOS, Stars improvement, budget planning)
Assist with annual project resets and discovery activities with clients
Help prepare materials or responses related to ad hoc client requests, audits, or reviews under the guidance of senior team members
Collaborate with Product, Data Science, Engineering, and Commercial teams to support delivery and learning
Follow established processes while identifying opportunities to improve documentation, coordination, and efficiency
Participate in training, mentorship, and shadowing opportunities with senior Account Managers
Gradually take on increased responsibility as skills and experience grow
Qualification
Required
0–2 years of experience in customer success, professional services, consulting, healthcare operations, or a related role
Professional fluency in spoken and written Spanish, with the ability to translate client-facing materials and communications
Interest in Medicare Advantage, healthcare analytics, member engagement, or payer operations
Strong organizational skills with attention to detail
Ability to manage multiple tasks and deadlines in a fast-paced environment
Strong written and verbal communication skills in English and Spanish
Comfortable preparing presentations, meeting notes, and basic analyses
Proficiency in Microsoft Excel and PowerPoint
Willingness to learn healthcare regulations, payer operations, and client engagement best practices
Strong public speaking and meeting facilitation skills, with the ability to lead engaging discussion in-person and virtually for diverse audiences
Must be authorized to work in the United States without current or future visa sponsorship
Preferred
Exposure to healthcare, insurance, or government programs (Medicare, Medicaid, SNPs)
Experience working in a services, SaaS, or analytics-driven environment (internships included)
Interest in building a long-term career in customer success, account management, or healthcare technology
Benefits
Medical, dental, and vision insurance
Company paid life insurance, STD, and LTD
11 paid holidays (10 holidays plus 1 floating holiday)
1 paid volunteer day
401(k)
Flexible time-off policy
Company
Predict Health, Inc.
Predict Creates an Unparalleled Member View: The third dataset in healthcare – the member view – helping organizations, starting with payors, improve their performance, quality and growth outcomes.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4MKey Investors
First Trust Capital Partners
2023-09-29Seed· $4M
Leadership Team
Shub Debgupta
Founder + Member of the Board of Directors
Company data provided by crunchbase