IFG - International Financial Group · 3 hours ago
Senior Consultant- Outsourcing Governance & Regulatory Oversight
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years expIFG - International Financial Group is seeking an experienced Senior Consultant to support the establishment of a new regulated entity by designing and implementing a robust outsourcing operations, governance, and performance framework. This role focuses on regulatory-compliant outsourcing governance, including process ownership models, KPI/SLA frameworks, and centralized performance reporting.
Staffing & Recruiting
Hiring Manager
Grishma Boricha
Responsibilities
Design and document enterprise outsourcing governance frameworks aligned with European financial regulations (EBA, CBI)
Define process ownership vs execution models for regulated outsourcing arrangements
Develop RACI matrices for Level 2 and Level 3 enterprise processes across internally delivered and outsourced services
Lead discovery sessions with process owners, SMEs, and leadership to identify critical processes, controls, and dependencies
Produce Visio-style process maps (swimlanes, data flows, RACIs) for approximately: 20 Level 2 processes, 60 Level 3 processes
Ensure all documentation meets regulatory, audit, and operational standards
Evaluate and rationalize a broad KPI catalog to identify 30–40 critical KPIs/SLAs
Define KPI and SLA specifications, including: Measurement logic, Thresholds, Data sources, Reporting cadence
Support the creation of a centralized performance dashboard aligned with regulatory and business expectations
Partner with engineering and BI teams to develop or refine the Business Requirements Document (BRD) for KPI reporting
Assess data availability and quality; identify gaps and propose interim manual reporting solutions where automation is not yet available
Collaborate across COO operations, compliance, legal, HR, engineering, procurement, and business operations
Facilitate workshops, drive alignment, and escalate risks or blockers as needed
Prepare leadership-ready materials summarizing findings, risks, dependencies, and recommended decisions
Qualification
Required
10+ years experience within European regulated financial services (payments, EMI, banking)
Deep familiarity with EBA Outsourcing Guidelines
Deep familiarity with CBI Outsourcing Requirements
Regulatory governance and operational resilience expectations
Proven experience designing governance models for regulated intra-group or third-party outsourcing
Strong understanding of process ownership, oversight, and accountability under regulatory rules
Expert in Visio, BPMN, swimlane diagrams
Ability to decompose complex services into Level 2 and Level 3 processes
Experience defining ownership models across multiple enterprise functions
Experience designing and documenting KPI and SLA definitions
Familiarity with performance dashboards and reporting principles
Strong documentation skills translating business needs into technical requirements
Experience working with BI, data engineering, and PMO teams
Ability to identify data gaps and validate measurement logic
Comfortable designing interim manual reporting solutions
Strong stakeholder management and facilitation skills
Ability to operate independently, manage ambiguity, and drive accountability
Company
IFG - International Financial Group
IFG is a global professional services firm providing customized human capital solutions on a managed, outsourced, project, project-to-hire, contingent and retained full-time search basis.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe T.
Managing Partner
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