Ampcus Inc · 3 months ago
Desktop Support Analyst
White Plains, NY
Full-time
Onsite
Mid Level
4+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Desktop Support Analyst to support daily activities of desktop computing systems, including maintenance and documentation of applications and hardware, as well as providing Help Desk-type services. The role involves supporting the Desktop & Laptop Lifecycle and assisting with the implementation of new projects as needed.
Data ManagementInformation Technology
Responsibilities
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal)
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory
Assist with the implementation of new projects as needed
Work with IT staff on developing new policies or procedures
Order computer supplies related to his or her area of responsibility
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items
Candidate will be required to support mobile devices in and out of the office
On ad hoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability
Qualification
Required
Bachelor's Degree in computer science, engineering or related technical or business discipline
Minimum 4 years quality experience
Experience in desktop support operating systems
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date
Effective oral and written communications skills; ability to communicate with end users at their level of understanding
Preferred
Advanced degree, training, professional affiliations desirable
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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