Luxoft · 15 hours ago
QA Analyst (IVR Tester)
San Francisco, CA
Full-time
Onsite
Senior LevelLuxoft is a DXC Technology Company focusing on consulting and implementation of complex projects in the financial and insurance industry. They are seeking a highly skilled Quality Assurance (QA) Analyst to own the testing lifecycle for critical telecommunications platforms, ensuring reliability and performance of new features and existing systems.
AutomotiveConsultingInformation ServicesInformation TechnologyOutsourcingService IndustrySoftware
Responsibilities
Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio, specifically focusing on Emergency Roadside Service (ERS) IVRs such as ERSA and Replicant as well as the Branch IVR (Seamless)
Accurately communicate test results to vendors and internal stakeholders, including logging defects, tracking issues in project management tools (Jira, Rocketlane, or similar), and keeping the Product Manager informed on all status updates
Partner with the Product Manager and Telecom engineers during sprint planning to execute testing for a variety of Telecom initiatives, such as new call flows, prompt changes, auto-dialers, and IVRs for adjacent lines of business (e.g., SmartHome)
Drive the refinement of testing best practices. Ensure testing tasks are clearly outlined in Jira and that all new code is independently validated
Lead and facilitate all testing meetings, clearly defining goals and documenting outcomes. This includes:
Building and maintaining a backlog of test membership accounts and determining specific use cases across all environments (Dev, Pre-Prod, Production)
Documenting precise and accurate, step-by-step processes, specifying testing environments (e.g., Chicago, Las Vegas data centers), phone numbers, and expected outputs
Assigning testers and coordinating the recording of expected vs. actual outcomes
Owning the final testing documentation delivered to the Change Approval Board (CAB) as part of the change management and approval process
Verify and incorporate downstream systems into comprehensive test plans. Ensure data reliability is maintained across integrated platforms. For example:
Accurate case creation data flows into Salesforce and work order is created in Bringg
Predicted Time of Arrival (PTA) is accurately presented to Members for status calls
Partial call data is captured in Pinpoint or Salesforce CTI
Where needed, partner with relevant subject matter experts to assist with validation
Ensure SMS with DRR link, GPS breakdown location and tow destination, and GPS Bringg Truck Tracking, and others, work as expected across lower and production environments
Validate all Salesforce transactions are working properly (eg, Membership authentication, vehicle look up, existing request, etc.) and perform as expected
Serve as the owner and primary operator for the Cyara Velocity testing tool, managing automated regression testing for the Replicant IVR as a core component of the overall QA strategy. Start daily execution of the test automation scripts
Actively participate in the testing and implementation of emerging Telecom technologies and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration
Qualification
Required
Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless)
Experience with QA methodologies, test planning, and execution
Proficiency in defect management tools (Jira, Rocketlane, )
Familiarity with automated testing tools (Cyara Velocity )
Understanding of downstream system integrations (Salesforce, Bringg, Pinpoint, CTI)
Ability to document precise test cases, environments, and expected outcomes
Strong communication and collaboration skills with cross-functional teams
Analytical mindset with attention to detail and process improvement focus
Company
Luxoft
Luxoft is an IT company that works globally to give customers software development, product engineering, and consulting.
Founded in 2000
10001+ employees
H1B Sponsorship
Luxoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (31)
2023 (34)
2022 (34)
2021 (28)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$102.4MKey Investors
VTB Capital Investment Management
2019-01-07Acquired
2013-12-13Post Ipo Equity· $42.4M
2013-06-26IPO
Leadership Team
James Hopson
CTO Mobile and Network Solutions
Recent News
2025-01-06
Company data provided by crunchbase