Savills · 1 day ago
Experience & Community Manager - Space House, London
House, NM
Full-time
Onsite
Mid, Senior Level
£55K/yr - £55K/yrSavills is a renowned company operating Space House, a hospitality-led workplace in Covent Garden. The Experience & Community Manager is responsible for ensuring exceptional interactions with the property and brand, overseeing all aspects of customer experience and satisfaction.
Property ManagementReal EstateStock Exchanges
Responsibilities
Deliver the Space House Experience encompassing all Front of House areas including Reception, Clubhouse, Public Areas, Cycle Center, Community events, Programming, Partnerships & customer engagement
Develop and implement a variety of experience strategies & training that align with Space House’s brand and business objectives
Act as the primary point of contact for key stakeholders and customers, as well as high-profile guests, customers, and partners, ensuring personalized and seamless experiences
Lead and refine all guest experience communications and processes, integrating technology and best practices to enhance efficiency across physical and digital customer journey touchpoints
Curate and oversee Space House’s concierge-style services, ensuring a sense of luxury, innovation, and seamless fluidity across all customer & visitor touchpoints
Coach and inspire a high-performing team, fostering a culture of excellence
Define and uphold service standards, ensuring a consistently exceptional experience for all visitors, clients, and stakeholders
P&L budget responsibility across all Front-of House and Events as well as case-by-case CAPEX projects
Lead proactive issue resolution, ensuring swift and effective handling of customer concerns to maintain reputation and satisfaction
Champion feedback & data capture and implement improvements based on feedback
Identify emerging trends, leverage technology, and implement new initiatives to enhance the guest experience
Oversight of external events (circa 10% of role), ensuring quality and brand alignment & managing agencies and their staff for delivery of those events
Curate exceptional “What’s On” programming that pushes the boundaries of innovation, ensuring seamless execution and a unique, high-quality experience
Manage and curate the customer app, creating a dynamic and personalized hub that engages the community and fosters connections at Space House
Qualification
Required
Strong hospitality mindset with a passion for delivering memorable experiences and setting new service standards
Excellent relationship builder, able to engage customers, partners and internal teams
Capable of navigating complex, fast-paced environments with ease while making proactive decisions to ensure seamless event execution
Able to anticipate challenges, implement innovative solutions, and drive continuous improvement
Highly organised with exceptional attention to detail and the ability to manage multiple priorities calmly
Proven leadership experience in luxury hospitality, or comparable service-led environments
Extensive customer service, support and success experience
Exceptional problem-solving abilities with a proactive and solutions-focused approach to enhancing guest satisfaction and resolving issues swiftly
Strong stakeholder management, with the ability to engage senior leaders and high-profile customers
Experience implementing new technology within an organisation
Company
Savills
Savills plc. is a global real estate services provider listed on the London Stock Exchange.
Founded in 1855
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Mancini
CEO - Asia Pacific
Simon Shaw
Group Chief Executive Officer
Recent News
Canada NewsWire
2026-02-03
Irish Times
2026-01-16
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