Eclipse Automation · 13 hours ago
Service Solutions Specialist
Rock Hill, SC
Full-time
Onsite
Senior Level
5+ years expEclipse Automation is a company that delivers custom automated manufacturing solutions across various industries. The Service Solutions Specialist will provide sales and service solutions to customers, prepare technical proposals, and manage customer expectations while collaborating with internal teams.
Industrial AutomationManufacturing
Hiring Manager
Collin Newstead
Responsibilities
Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
Invoicing service work, including spare parts orders, system projects, service visits, and service support
Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
Follow up with customers regarding service issues and warranty claims
Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
Schedule and allocate resources to ensure that service jobs are properly staffed
Proficient in MS office, word and excel
Collaborate with corporate service department as needed
Excellent time management and organization skills are required
Must be self-motivated, process-minded individual, who is resourceful and reliable
Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs
Qualification
Required
B.S degree Engineering / Robotics Automation Technology, or equivalent experience
5+ years' experience in the custom automation industry
Ability to cost manufacturing components
Knowledge of accounting principles and sound business practices
Work requires professional written and verbal communication and interpersonal skills
Proficient in MS office, word and excel
Excellent time management and organization skills are required
Must be self-motivated, process-minded individual, who is resourceful and reliable
Preferred
Experience in Project Management is an asset
Prior customer service within an automation environment is an asset
Benefits
Reimbursement for tuition and professional dues
Start out with 3 weeks of vacation
401k/Retirement plans
Free snack program
Company
Eclipse Automation
Eclipse Automation is a leading supplier of custom automated manufacturing equipment.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-21Acquired
Leadership Team
R
Richard Bula
VP of Information Technology
Recent News
2025-09-25
2025-07-08
Eclipse Automation Inc.
2025-06-11
Company data provided by crunchbase