Ciena · 4 days ago
Global Process Owner - Sales and Operations Planning
United States
Full-time
Remote
Senior Level, Lead/Staff
$169K/yr - $240K/yr
10+ years expCiena is a global leader in high-speed connectivity, emphasizing a people-first approach in its culture. The Global Process Owner for Sales and Operations Planning will be responsible for designing, governing, and continuously improving the S&OP process across the enterprise, ensuring alignment between demand forecasting, supply planning, and operational execution to support business growth.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Design and Govern the Global Process: Define, standardize, and own the 'To-Be' global S&OP process. Ensure the process is scalable, flexible and adaptable
Establish and Monitor Governance: Define clear process governance, roles, responsibilities, and decision-making rights (e.g., RACI) functional areas. Drive adherence to the standardized process globally
Define and Measure Performance: Establish key performance indicators (KPIs) for the S&OP process. Monitor and report on process performance, driving accountability and transparency
Lead Digital Transformation: Serve as the business lead for the implementation and optimization of planning technologies, as needed. Ensure system capabilities align with the 'To-Be' process design
Automate and Incorporate AI: Identify and champion opportunities to inject automation and AI/Machine Learning into the S&OP workflow, particularly in areas like statistical forecasting, scenario planning, and capacity constraint modeling, to enable "planning at the speed of the business."
Establish S&OP Process Roadmap: Develop and manage a continuous improvement roadmap for the S&OP process maturity, ensuring we are leveraging best-in-class methodologies and emerging technologies to enhance efficiency and decision quality
Drive Continuous Improvement: Drive process optimization initiatives aligned with enterprise transformation goals, leveraging automation, AI, and advanced analytics
Drive Cross-Functional Alignment: Collaborate with and influence stakeholders across all regions and functions to ensure the S&OP process is adopted, valued, and drives alignment between strategic, financial, and operational plans
Subject Matter Expert (SME): Act as the ultimate Subject Matter Expert for the Forecast to Build process, providing guidance and resolving cross-functional disputes and process deviations
Facilitate Change: Serve as a change agent, driving process transformation and building alignment across stakeholders. Partner with the ETO Change Management team to develop training, communication, and support materials to ensure successful global adoption of new processes and tools
Qualification
Required
10+ years of progressive experience in Supply Chain, Operations, or Planning roles, with 7+ years focused on designing, implementing, and running formal S&OP processes on a global scale
Proven experience as a Global Process Owner or Business Process Owner for a major end-to-end business process
Deep expertise in Advanced Planning Systems (e.g., Kinaxis, SAP IBP, Anaplan, Oracle) and their integration within a complex ERP landscape
Demonstrated ability to influence and partner with senior-level executives and leaders across multiple functional domains (Sales, Finance, Operations)
Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or a related field
Preferred
Experience with AI/ML applications in forecasting, inventory optimization, or supply chain risk modeling
MBA or Master's degree in a relevant field
Experience working at a publicly traded technology company with a fast-paced, high-growth environment
Certifications such as CPIM or CSCP
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
legacy.thefly.com
2026-02-05
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