Risus Talent Partners · 9 hours ago
Area Customer Service Manager
Austell, GA
Full-time
Onsite
Mid, Senior LevelRisus Talent Partners is seeking an Area Customer Service Manager to join their Georgia–Alabama leadership team. This role is responsible for overseeing the Customer Service team, ensuring high-quality service, and implementing strategies to enhance profitability and customer retention.
Staffing & Recruiting
Hiring Manager
Maggie Renehan
Responsibilities
Lead day-to-day operations within Customer Service managing daily activities, supervising staff and allocating tasks to ensure timeliness, accuracy, quality and performance standards
Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting managers to potential issues
Set an example by embracing the mission and leveraging best practices to deploy strategies focused towards that mission
Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
Control resources and utilize assets to achieve qualitative and quantitative targets
Develop and track Customer Service and KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
Take ownership of customers issues and follow problems through to resolution
Keep accurate records
Maintain an environment of collaboration between customer service, purchasing, sales, design, manufacturing and shipping
Prepare proposals and miscellaneous correspondence
Participate as an active member of the Customer Service Council
Keep executive team, office and plant teams up to date on trends, potential service issues and opportunities
Qualification
Required
Packaging/Corrugated experience required
Benefits
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
Company
Risus Talent Partners
Direct Placement Recruiting. Recruitment Process Outsourcing. HR Consulting.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alan Crow
Senior Partner
Ann Hussey
Partner
Company data provided by crunchbase