One Identity · 6 hours ago
Senior Support Engineer
United States
Full-time
Remote
Mid, Senior Level
2+ years expOne Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. They are currently looking for a Senior Support Engineer to join their Active Directory Management team, where you will provide world-class support to customers and collaborate with cross-functional teams to resolve technical issues.
Fraud DetectionIdentity ManagementSoftware
Responsibilities
As a professional problem solver, you will take on new issues with enthusiasm and find timely solutions through applied knowledge, research, lab testing, and collaboration
You will be supported with training and tools to successfully resolve customer issues while working closely with other cross-functional teams, including the global Support team, Product Development, Cloud Operations, Professional Services, Sales, and Pre-Sales
Using email, phone, and web conferencing, you will provide world-class support to some of the world’s largest companies and organizations
By documenting your solutions, you will help our customers and your colleagues solve issues independently through our Knowledgebase
By sharing your knowledge, observations, and findings, you will help our engineering teams improve overall product quality, functionality, and reliability
Qualification
Required
Prior technical support experience at an enterprise level, including development or system administration and technical writing skills
Excellent interpersonal skills and verbal and written communication skills
Ability to define problems, collect data, establish facts, draw valid conclusions, and provide resolutions in order to achieve customer satisfaction
Strong desire to learn
Microsoft Technology Associate (MTA) certifications (or equivalent work experience) in Microsoft Windows Server operating systems and Active Directory
2+ years' Administration experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
Experience with IIS and DNS
Knowledge of Exchange
SQL Server or equivalent experience
Strong multi-tasking and communication skills (both written and verbal)
Preferred
Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
Familiarity with customer collaboration tools (e.g. WebEx)
Knowledge of database design (entity-relationship model, normalization)
Working knowledge of LDAP, understanding of Schema, NTLM and Kerberos
Experience with Internet Information Services for Windows
Knowledge of VBScript, PowerShell
Technical Writing Skills
Company
One Identity
With flexible deployment options – from self-managed to fully managed – our solutions integrate seamlessly into your environment to strengthen your identity perimeter, protect against breaches and ensure governance and compliance.
501-1000 employees
H1B Sponsorship
One Identity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3M2005-07-12Acquired
2004-07-27Series Unknown· $3M
Leadership Team
Mark Logan
President and CEO
Robert Sandri
Customer CTO - Federal
Company data provided by crunchbase