City of Baltimore · 1 day ago
WWW Customer Care Analyst II - Department of Public Works
Abel Wolman Municipal Building
Full-time
Onsite
Entry Level
$45K/yr - $71K/yr
1+ years expThe City of Baltimore is seeking a WWW Customer Care Analyst II to serve as a liaison between customers and City agencies. This role involves receiving moderate supervision and does not include supervisory duties, focusing on customer care and support within a municipal government setting.
GovernmentNewsPayments
Responsibilities
Serve as a liaison between customers and City agencies
Receive moderate supervision from a technical superior
Work a conventional workweek in an office with normal working conditions
Perform duties that involve minimal physical exertion
Qualification
Required
Have graduated from an accredited high school or GED certificate
Have one year as a Customer Care Analyst I or one year of experience in billing/collection, preferably in a municipal government, with basic knowledge of Microsoft Office suites as a part of the customer service environment
Knowledge of current office systems, practices, procedures, and administration
Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word
Skill in researching both hardcopy and electronic records and files
Ability to effectively communicate both verbally and in writing with internal and external customers through phone, email or in person
Ability to handle currency and make correct change
Ability to interpret, explain, and apply billing policies, and procedures
Ability to make simple mathematical computations with speed and accuracy
Ability to understand and follow complex oral and written instructions
Ability to maintain clerical and accounting records and to prepare reports from such records
Ability to establish and maintain effective working relationships with co-workers and customers
Ability to adapt to frequent changes in processing of daily work and to be highly productive and accurate
Benefits
Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
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