AmFirst · 14 hours ago
Collections Counselor
Birmingham, Alabama, United States
Full-time
Onsite
Entry Level
1+ years expAmFirst is seeking a Collections Counselor to preserve the Credit Union's assets by managing delinquent loan accounts and collecting overdue payments. The role involves contacting delinquent accounts, analyzing financial conditions, and maintaining records of collection activities.
BankingFinanceFinancial Services
Responsibilities
Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance
Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable
Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
Ensures the appropriate records are maintained and required reports are prepared on all collection activity including current delinquency and charged off accounts
Performs clerical duties to support the Collection Department Staff which includes research, file maintenance, payments postings, and acting as a liaison between member, credit union, and collateral protection insurance company
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans
Performs other job-related duties as assigned
Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts
Maintain accurate and complete records of all collection and recovery activity
Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations
Identify and inform management of potential underwriting problems
Provide informed, professional, and accurate service and support to all members and employees
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Courtesy, tact, and diplomacy are essential elements of the job
Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results
Must possess good organizational skills
Must exhibit good decision-making skills and be able to provide support to other positions within the department
Light lifting required
Company
AmFirst
AmFirst is a full-service financial institution with over $2 billion in assets and 21 branch locations across the Birmingham-Metro and Mobile, Alabama areas.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-05-02
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