Alpine Bank · 14 hours ago
Customer Service Representative II - Rifle/South Rifle
Rifle, CO
Full-time
Onsite
Entry Level
$17.25/hr - $22.25/hr
1+ years expAlpine Bank is seeking a Customer Service Representative II to enhance customer experiences by providing exceptional service. The role involves handling various banking tasks, including cash management, customer inquiries, and maintaining compliance with bank policies.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards)
Uses numerous software applications to accomplish daily tasks with minimal errors
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Understands the features and benefits of Alpine Bank consumer and business products and services
Answers basic customer inquiries and cross-sells when appropriate
Works effectively in a team oriented environment
Follows all bank policies and procedures
Performs vault limit approvals and overrides
Performs drawer, TCR, Coin, ATM Entrust and vault audits
Handle and clears cash balancing issues
Order and prepare shipment for the location
Approve cashed checks over $10K
Approve large items over $25K
Approve dormant account deposits at teller line
Performs other duties as assigned
Qualification
Required
Customer Service oriented individual
Ability to manage multiple tasks simultaneously in a fast-paced environment
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops
Basic mathematical and cash handling skills
Basic keyboard navigation ability
Understanding and application of banking compliance regulations
Preferred
Proficiency in Microsoft Office products (including Outlook and Word)
Bilingual abilities
Notary Public Certification
1 year banking experience
Company
Alpine Bank
Alpine Bank is a bank providing banking, wealth management, and mortgage services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$125M2025-11-24Post Ipo Debt· $75M
2020-06-11Debt Financing· $50M
2019-06-28IPO
Leadership Team
Jennifer Hawley
Vice President and Trust Officer
Recent News
The Business Times
2025-12-25
2025-12-16
2025-12-13
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