Net2Source (N2S) · 3 weeks ago
Helpdesk Support Analyst Level 1
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
2+ years expNet2Source Inc. is an award-winning total workforce solutions company recognized for its rapid growth and extensive global operations. They are seeking a Helpdesk Support Analyst - Level 1 to provide remote troubleshooting support for hardware, software, and connectivity issues, ensuring excellent service for both internal employees and external customers.
B2BDeliveryHuman ResourcesInformation Technology
Responsibilities
Research, resolve, and respond to questions received from customers, including escalating to the correct teams when needed
Troubleshoot and restore routine technical service and equipment problems by identifying faults and symptoms using established processes and procedures
Maintain knowledge database and call tracking database to enhance quality of problem resolutions
Provide guidance in resolution of application, hardware, and software problems
This team is customer support driven and will be held accountable for superior service standards
Candidates must be eager to learn quickly and adapt to new technologies and learn to troubleshoot industry specific software
Qualification
Required
Candidates should have at least 2-3 years recent helpdesk experience and be proficient/ knowledgeable with troubleshooting the desktop (hardware and software support). Specifically, experience with support, system monitoring, Windows
3+ years' experience with technology support
Remote support experience
Ticketing system experience needed - prior Kayako ticketing experience is a plus
PC, network, and troubleshooting experience (Windows environment experience is required)
Strong written and verbal communication skills
Comfortable communicating through messaging, email, and phone
Preferred
4-year degree in the technology field
A+ certification, Net+ or an MCP
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase