Kids in Need of Defense (KIND) · 9 hours ago
Director, Development Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expKids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children. The Director, Development Operations will have a significant impact on organizational and revenue growth by streamlining systems across fundraising teams and enhancing collaboration to elevate fundraising efficiency.
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Responsibilities
Project manage requests and strategic initiatives from the Vice President of Development, and other members of Development’s Senior Leadership Team, as needed
Coordinate and track progress on cross-functional projects, ensuring timely completion and alignment with departmental goals and organizational priorities
Prepare agendas, materials, and follow-up action items for Development leadership meetings, ensuring effective communication and accountability
Propose mitigation strategies that reduce inter-departmental team silos and increase collaboration across funding streams
Provide scheduling and other executive assistance to the Vice President of Development
In partnership with the Vice President of Development, develop and operationalize strategies for sustainable revenue growth
Work across fundraising teams (Individual Giving and Events, and Institutional Development) to understand the needs and requirements of each team and determine how operations can best support annual fundraising goals
Build reports and dashboards that allow the Vice President of Development and other frontline fundraising colleagues to strategically focus their efforts
With the Vice President of Development, project manage fundraising reports for the Board, the Development team’s annual operating plan, and the annual work plan
Oversee the Development department budget, vendor contracts, and midyear department reforecasting of revenue and expenses
Partner with Finance, Communications, and other departments organization-wide to streamline processes, share resources, and advance institutional priorities
Collaborate with the Manager of Data and System Operations and Manager of Prospect Research and Portfolio Optimization to refine systems, platforms, and vehicles for fundraising outcomes and position KIND to exceed revenue goals
Maintain and organize departmental files and donor collateral to ensure easy access and consistent documentation
Lead logistics for donor events and departmental staff events involving the whole team and/or other stakeholders, both virtual and in-person, and order supplies and stationery for staff
Organize team meetings and team-building opportunities to foster collaboration, engagement, and a positive team culture
Keep online files, shared drives, and other administrative tools up to date and well-organized
Ensure compliance with organizational policies and contribute to risk management, business continuity planning, and operational reporting as appropriate for a $20+ million global organization
Directly supervise two Development Coordinators, providing mentorship, professional development opportunities, and regular performance feedback
Manage and assign executive assistance to the Vice President, Development, including scheduling and other administrative tasks as requested
Set clear goals and expectations for direct reports, conduct performance evaluations, and support career growth within the organization
Foster a collaborative and inclusive team environment that promotes accountability, innovation, and continuous improvement
Manage workload distribution and prioritization to ensure team efficiency and timely completion of departmental objectives
Evaluate, implement, and integrate development technologies to streamline operations and enhance fundraising capacity
Identify opportunities for process automation and workflow optimization to increase operational efficiency across the development team
Develop and document standard operating procedures for all development operations functions to ensure consistency and institutional knowledge retention
Partner with cross-functional teams including finance, communications, and programs to ensure seamless project management and project collaboration
Qualification
Required
Undergraduate degree in administration, organizational development, operations, or an equivalent focus
Minimum of 5 years of supervisory management experience within a nonprofit organization
Familiarity and commitment to KIND's mission and programmatic priorities
Proficient in CRM systems, reporting, and administration, experience with Salesforce a plus
Strong project management skills and ability to multi-task projects/priorities and emerging opportunities
Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.)
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment
Demonstrated experience streamlining workflows and processes across teams
Committed to practicing and supporting wellbeing and a work-home life balance
Preferred
Experience working and communicating in a remote environment preferred but not required
Benefits
Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision
Pre-tax flexible spending account (FSA) for both medical and dependent care
Pre-tax transit and parking spending account
Employer-paid life insurance and accidental death and dismemberment insurance
Employer-paid short and long-term disability insurance
Company
Kids in Need of Defense (KIND)
Kids in Need of Defense (KIND) is the preeminent international nongovernmental organization devoted to the protection of unaccompanied and separated children.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$9MKey Investors
Eagle Bancorp
2023-10-12Debt Financing· $9M
Leadership Team
Madi Nassiri
Chief Technology Officer
Hayford Mensah, CPA,MBA,CGMA
Chief Operating Officer
Recent News
Crain's New York Business
2025-12-10
The Indian Express
2025-02-22
Company data provided by crunchbase