TruMed Systems, Inc. · 1 day ago
Technical Support Associate
San Diego, CA
Full-time
Onsite
Entry Level
1+ years expTruMed Systems, Inc. is a leading provider of vaccine storage and handling solutions, serving clinics, health systems, and public healthcare facilities across the U.S. The Technical Support Associate will provide Tier 1 technical support to customers, ensuring a professional experience while facilitating understanding of equipment operation and troubleshooting.
Health CareMedicalPoint of SaleSoftware
Responsibilities
Provide Tier 1 technical support to customers using TruMed’s products, ensuring a professional and helpful experience
Handle inbound phone calls, emails, and other customer inquiries promptly, using active listening and empathy to build trust
Conduct initial troubleshooting, resolve issues within Tier 1 scope, and escalate complex issues to Tier 2 when necessary
Accurately document customer interactions and issue resolutions in TruMed’s service management system (e.g., Salesforce)
Provide customers with basic training on using TruMed products and troubleshooting steps to improve their experience
Collect customer feedback and share insights with the Tier 2 team to identify common issues and process improvements
Collaborate with Tier 2 technical support and colleagues to share knowledge and improve support efficiency
Follow company policies and support procedures to maintain high service standards
Qualification
Required
1+ years of technical customer experience or similar problem-solving
Identify common issues, run guided diagnostics, confirm symptoms vs root cause
Proficient in documenting customer interactions using service tools (e.g., Salesforce)
Strong problem-solving skills and the ability to follow troubleshooting instructions effectively
Strong verbal and written communication skills, with the ability to communicate technical information clearly
Ability to thrive in a fast-paced environment and manage time-sensitive tasks
High School Diploma or equivalent GED
Preferred
Previous experience with supporting medical equipment
Previous experience communicating with medical professionals
Experience in customer support or field service roles is preferred
Benefits
Unlimited PTO
Monthly phone stipend
Advancement opportunities
Benefits paid by company (80%)
Free snacks and catered lunches
Free paid parking
Free gym access (newly renovated)
Company
TruMed Systems, Inc.
Currently, TruMed is revolutionizing vaccine management with AccuVax, a storage and handling system that provides ideal thermal control along with ideal inventory management, to deliver cost reduction through operational efficiency, automated regulatory compliance, and improved patient safety to physician offices and wherever vaccines are administered.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$5.5M2015-01-14Series B· $5.5M
2014-11-12Non Equity Assistance
2014-01-01Seed
Leadership Team
Ahmad Jubran
Chief Technology Officer
Gene Baker
Founder
Recent News
2025-09-30
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase