Rue Insurance · 9 hours ago
Commercial Insurance Department Manager
Hamilton Township, NJ
Full-time
Hybrid
Senior Level
$115K/yr - $175K/yr
7+ years expRue Insurance is one of the largest independent insurance brokerages in NJ, established in 1917. They are seeking a Commercial Insurance Department Manager who will lead and supervise the Commercial Insurance Team, providing technical expertise in sales and service while building strong relationships to improve client retention and growth.
BankingFinancial ServicesInsurance
Responsibilities
Responsible for the management of employees through setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports
Management of employees includes: interviewing, hiring, training, career development, performance reviews, performance improvement plans, and terminations
Provide supervision to all unit employees for selling, processing and servicing of our client’s insurance needs
Maintain a work environment that allows us to attract and retain the highest caliber of employees
Maintain an efficient Department operation that meets or exceeds sales, retention and service goals
Establish education and career paths for all Commercial Lines staff
Provide hands-on assistance, training, and mentorship support to team members to enhance their personal professional development and success
Set, track and monitor individual and department goals. Conduct effective performance reviews and monthly progress updates
Foster team behavior and a sales-oriented department culture. Promote account rounding and cross-sell/referral opportunities
Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures
Lead departmental meetings with respect to market conditions, competitors, product updates and/or client servicing
Conduct monthly renewal meetings with all Commercial Account Managers and production staff. Ensure team members are addressing renewals in a timely manner
Participates in presentations to prospects and clients, as necessary in support of new business and client retention, providing in-depth knowledge in regards to operations activities
Support Department employees on client and prospect calls by providing training, scripts and assistance
Coordinate Producer Unit’s interaction with other departments
Motivate team and validate methods by making sales and developing client relationships
Review and track activities of employees to ensure service standards are being met
Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog
Actively develop and administer workflow procedures. Conduct regular quality audits to monitor compliance with standardized procedures, confirm quality of work and recommend process improvements
Contribute to enhancement of agency processes and procedures, including, but not limited to, taking initiative to drive continuous improvement in client service offerings, Epic Workflows, system documentation, and paper and electronic records management
Be familiar with and follow agency E & O guidelines. Minimize risk of financial loss due to errors and/or omissions
Proactively identify and resolve client, insurer, Rue personnel, and third party communication and service issues in an empathetic and professional manner
Resolve coverage questions or deficiencies identified in the course of account servicing, independently or with joint accountability with Producers, as appropriate
Assist in escalated claims issues
Build and maintain strong internal and external relationships
Act as liaison between Commercial staff and insurance company personnel, building and maintaining positive agency/company relationships
Effectively maintain knowledge for current marketplace companies
Serve as liaison between insurers and clients, both as a technical advisor and on service related issues
Support the Rue Be Ready model by proactively seeking to discover client operational or exposure based risk improvement opportunities, making appropriate risk control or insurance coverage recommendations to address identified risks, and following through to resolution
Actively support company goals, vision and direction
Contribute information and ideas during strategy meetings
Participate in management and monthly company meetings
Work with COO to ensure compliance with profit and growth objectives set by management
Update management team on Department progress and results
Collaborate with agency management to drive growth, including, but not limited to, leading account rounding efforts and supporting new program development and integration
Develop and maintain advanced exposure and coverage knowledge by proactively seeking formal and informal educational programs to enhance knowledge and skills, and/or to obtain additional professional designations
Participate in and/or conduct internal educational program(s) as a Subject Matter Expert to further enhance knowledge and skills for self and team members
Perform all other duties or projects as assigned by management
Qualification
Required
Valid Property/Casualty/Life/Health Lines Licenses, as applicable
7-10+ years Commercial account management / processing experience with agency or risk management department required
In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales and service processes
High level of professionalism, ethical, and visionary leadership skills
Highly organized and detail-oriented self–starter
Ability to supervise and train employees, to include prioritizing and scheduling work assignments
Ability to efficiently lead department team members, with a sense of urgency when required
Exceptional organizational, critical thinking, and analytical skills, with strong attention to detail and demonstrated ability to prioritize and operate strategically and effectively in a fast-paced environment with minimal instruction and a high degree of accuracy
Ability to develop, plan, and implement short and long-range goals
Ability to instruct and hold accountable staff members on information appropriate to their job responsibilities
Ability to handle difficult behavior and conflict and bring to a timely resolution
Ability to work in a team environment. Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
Basic computer aptitude and skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook and Power Point)
Knowledge of insurance company rating systems
Experience with Applied Systems Epic
Preferred
Bachelor's Degree preferred
3 - 5 Years supervisory experience preferred
Hold an industry designation such as ARM, CIC, CPCU, or expected to further industry knowledge through courses with intent to pursue an industry designation
Benefits
Flexible Work Schedule
In office/ Remote Hybrid Work Schedule
401(k) with Match
Profit Sharing Plan
Medical with HRA
Dental
Vision
LTD
STD
Life Insurance
Accident Insurance
Critical Illness Insurance
AD&D Insurance
FSA
Identity Theft Insurance
And more….
Company
Rue Insurance
Rue Insurance offers insurance, financial, employee benefit and banking services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase