Optum · 16 hours ago
Remote Cancer Services Customer Service Rep-Kelsey Seybold Clinic: Main Campus
United States
Full-time
Remote
Mid Level
$16.15/hr - $28.80/hr
3+ years expOptum is part of the Kelsey-Seybold Clinic, a leading health care organization in the United States. The Cancer Services Customer Service Rep role involves answering patient inquiries regarding billing, insurance, and financial concerns while maintaining effective communication with internal and external customers.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answers all patient telephone inquiries regarding patient accounts in reference to Cancer center billing, insurance information, collection accounts, and general patient concerns
Works closely with the Admin Supervisor and PAA Representatives to address patient financial concerns
Maintain effective communication with all customers both internal and external
Plan and organize their own work to ensure timely responses
Correctly document findings and communication in the patient's account while meeting department standards for quality and productivity
Assist with financial assistance application and reimbursement process
Qualification
Required
High School Diploma or GED
3+ years of experience in a health care Call Center or medical insurance environment
Knowledge of insurance billing and KSC contracted health plans' rules, regulations, and medical policies
Basic knowledge of medical terminology, ICD10 and CPT coding. Ability to navigate and use a variety of software applications and online resources
Demonstrated ability to work independently and as a part of a team
Proven analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution
Proven excellent communication and telephone etiquette, problem solving and active listening skills
Proven clear and grammatically correct written communications
Preferred
Associates Degree or Billing and Coding Certificate
Experience with Authorizations and Referrals
Proven computer skills to include basic MS Word & Excel Epic Resolute
Proven Spanish Speaker
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase