Quest Diagnostics · 11 hours ago
Training / Phlebotomy Specialist - Licensed
Anaheim, CA
Full-time
Onsite
Mid Level
$70K/yr - $115K/yr
3+ years expQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Training / Phlebotomy Specialist - Licensed to provide training to staff and ensure compliance with procedures. The role involves developing training materials, conducting site visitations, and monitoring corporate initiatives within the Patient Services Department.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Provides technical and non-technical training to new and existing employees in the Patient Services Department:
Computer functions i.e. Care360, QLS or other internal lab systems
Specimen collection and processing
Patient Care Gold Standards
Forensic urine collections (DOT and non-DOT collections)
Quality control/assurance
Patient Service Center Standard Operating Procedures (SOPs)
Billing ( including bad debt reductions)
Compliance
Safety and Environmental Health and Safety (EHS)
Provides, develops, and maintains training material for Site Leads, Group Leads and Supervisors
Writes new procedures as directed Implements roll out and required training of new procedures
Develops training material for customized training, new hire training, Site Leads, Group Leads and Supervisors
Performs site visitations and process analysis to verify adherence to SOPs, compliance, and safety, enhance performance of sites not meeting corporate metrics, observe current processes, recommend improvements, and assist with implementation
Externship Program Responsibilities:
Schedules and conducts Extern interviews
Assesses Phlebotomy skills
Provides training for Externs
Provides feedback to Territory Manager/Supervisor on Extern performance
Monitors and troubleshoot implementation of Corporate Initiatives
Keeps a year-to-date spreadsheet for the territory on:
Easypay
Open Invoice
PCGS
E-learning
Training Initiatives
Performs UAT Testing
Must have a valid driver’s license and clean driving record
Ensure the confidentiality of patients, employees, and laboratory documents
Qualification
Required
3-5 years of phlebotomy and/or Patient Services supervisory experience
Must have a valid driver's license and clean driving record
Must have knowledge of computer applications (Microsoft Word, Excel, PPT, and Outlook)
Practical knowledge in patient services data entry (QLS, IDAA, Care360)
Strong communication skills
Strong problem-solving skills
Strong time management skills
Strong prioritization skills
Strong collaboration skills
Strong critical thinking skills
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase