Phelps Health · 16 hours ago
Patient Services Representative - Internal Medicine | Full-Time, Day Shift
Rolla, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expPhelps Health is a hospital and healthcare system serving small-town Missouri. The Patient Services Representative will facilitate patient access to healthcare services by managing patient registration, appointment scheduling, and insurance verification while providing support to patients throughout their healthcare experience.
Health CareHospitalMedical
Responsibilities
Creating a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey
Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system. Update existing patient records with any changes Obtains applicable consents and any required form(s) from patient
Verify patients' insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient’s account
Ensure necessary pre-authorizations or referrals for services are obtained. Explain insurance benefits and financial responsibilities to patients
Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information
Adhere to all HIPAA regulations and maintain patient confidentiality
Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy
Assures hospital compliance with all regulatory agency requirements
Maintains work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health
Assists patients with navigating and using the online patient portal
Be flexible and adaptive as work assignments and area may shift based on business needs and priorities
Qualification
Required
High School Diploma or GED required
Knowledge of computers and other standard office equipment required
American Heart Association, Basic Life Support certification required
Ability to concentrate, pay close attention to detail and perform duties under time restrictions
Work involves extensive use of computer with frequent interruptions
Ability to stand, walk, sit and reach
Ability to lift 10lbs required
Ability to work shifts is required
Preferred
Six months of office and/or call center, customer service or healthcare experience preferred
Proficiency in data entry preferred
Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred
Company
Phelps Health
Phelps Health is a medical clinic and hospital that provides cardiovascular, hormone replacement, and healthcare services.
1001-5000 employees
H1B Sponsorship
Phelps Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Jason S.
Chief Executive Officer
Recent News
phelpscountyfocus.com
2024-04-27
Company data provided by crunchbase