CallTower · 8 hours ago
Sales Operations Administrator
South,UT,US
Full-time
Onsite
Mid Level
3+ years expCallTower is seeking a strategic, detail-driven Sales Operations Administrator to enhance the effectiveness of their sales organization and strengthen the integrity of their quoting and order-management processes. This role is pivotal in optimizing sales performance, elevating customer experience, and ensuring operational excellence across teams.
CollaborationMessagingTelecommunications
Responsibilities
Provide operational oversight and administrative support to the sales organization, ensuring seamless execution of sales processes and data governance
Lead the end-to-end quoting workflow, from requirements gathering and pricing evaluation to the delivery of high-quality proposals that reflect accurate and competitive positioning
Partner cross-functionally with Sales, Finance, and Product teams to maintain alignment on pricing, product information, and deal structure
Supporting sales strategy execution, such as territory planning, forecasting, funnel management, and operational readiness across indirect and direct sales channels
Serve as a key escalation point between sales representatives and internal departments to resolve quoting or order-related challenges
Develop and distribute executive-level reports and dashboards that provide visibility into sales performance and pipeline activity
Maintain a working knowledge of CallTower’s products, services, and implementation standards to support effective customer engagement and solution recommendations
Utilize Salesforce and related tools to ensure data integrity, streamline quoting execution, and contribute enhancements to internal systems and workflows
Ensuring opportunity governance, including reviewing closed/won opportunities for accuracy, validating required documents, and coordinating finance reviews for deals exceeding defined revenue thresholds
Oversee routine data hygiene activities in Salesforce, including deduplication, field validation, and audit checks
Build and maintain standardized reporting templates for leadership, sales managers, and cross-functional partners
Track sales productivity metrics and proactively alert leadership to trends that require corrective action
Work with Product Management to GTM, and packaging details within CRM and quoting systems
Serve as a point of contact for day-to-day operational questions, providing guidance on quoting, territory rules, or workflow steps
Coordinate training programs that strengthen sales team capability, product knowledge, and operational accuracy
Engage with clients as needed to provide quotes, proposals, and support in advancing sales opportunities
Act as a subject-matter expert for Salesforce and related sales tools, supporting user questions and small-scale configuration updates
Identify system enhancement opportunities and gather requirements for process automation or tool improvements
Monitor opportunity compliance, ensuring data entry adheres to internal policies and required fields are completed at each stage
Ensure proper documentation storage for audits, revenue reviews, and compliance checks
Maintain internal SLAs for quoting, escalations, and approval routing
Monitor open quotes and proactively follow up with reps or customers to maintain pipeline momentum
Qualification
Required
Bachelor's degree in Business Administration, Finance, or related discipline
Proven experience in sales operations, quoting, or related administrative roles
Strong analytical skills with the ability to interpret sales data and provide actionable recommendations
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
High degree of self-motivation, organization, and ability to manage multiple priorities effectively in a dynamic environment
Minimum 3 years of related experience (preferably within the UCaaS industry)
Knowledge of Microsoft Office products required
Team player, works well with both internal and external customers
Preferred
SalesForce experience preferred
Benefits
Annual Market comp evaluation
85% employer paid Medical plans (HDHP and PPO options)
Dental/Vision
PTO accrual starts day one
100% 401k match on first 4%
Paid Parental Leave
100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
Company
CallTower
CallTower is a leader of Corporate Communications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
BV Investment PartnersBregal Sagemount
2023-11-16Private Equity
2018-03-06Debt Financing
Leadership Team
Bret L. England
Chief Executive Officer
Paul Holden
Vice President EMEA Sales
Recent News
2026-01-06
2025-12-31
Company data provided by crunchbase