Cortavo, Inc. · 18 hours ago
Technical Project Coordinator
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expCortavo, Inc. is seeking a Technical Project Coordinator responsible for managing various technical projects including customer onboarding and email signature implementations. The role involves coordinating project activities with support teams and ensuring timely completion of tasks to maintain customer satisfaction.
Information Technology & Services
Hiring Manager
Shirin M
Responsibilities
Anticipate customer needs and proactively addressing them throughout the project management process, ultimately positioning accounts for continued success
Ensure timely and successful project management to help customers realize the business value of our partnership and offerings
Maintain customer satisfaction by engaging other teams and removing roadblocks
Develop customer-facing documentation to visually describe project management milestones and timelines
Generate a high level of communication with meeting recaps
Provide recommendations for process and/or communication improvement related to technical projects to reduce delivery time and improve customer satisfaction
Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, IT Glue, Datto, Salesforce, etc)
Qualification
Required
Bachelor's degree, Business Administration or related field
Minimum 3 years project management experience
Experience with technical project management (HaaS, SaaS, IT services)
Experience in a customer service/success environment/implementation/project management environment
Experience with project management tools (Smartsheets, Wrike, etc)
Experience with ticketing systems (Autotask, Halo, Jira)
Proficiency in Microsoft Office Suite & Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills; empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Empathy for customer when delays or issues occur
A true note-taker; drive for accomplishing task on-time or ahead of time
Preferred
Technical and/or complex project management experience (> 50 steps to onboard)
Managed Service Provider experience
Familiarity with IT hardware, software, and managed services technology
Familiarity with tools and technologies that small businesses commonly use is also valuable
Benefits
Employer contributed health benefits
401k contribution
Access to a Company cell phone plan
Celebration events for team and Company successes throughout the year
Company
Cortavo, Inc.
Cortavo is a managed IT services provider built for growing small and mid-sized organizations that need a simpler, more reliable way to manage their technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase