Allegacy Federal Credit Union · 23 hours ago
Field Services Technician
Winston-Salem, NC
Full-time
Onsite
Entry, Mid Level
2+ years expAllegacy Federal Credit Union is seeking a Technology Field Services Technician to provide hands-on, on-site technology support across various locations. The role involves installing, maintaining, troubleshooting, and supporting end-user devices and technology to ensure reliable operations and a consistent experience for employees and members.
Financial Services
Responsibilities
Provide on-site support for desktops, laptops, printers, scanners, phones, peripherals, ATM/ITMs and conference room technology
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be resolved remotely
Respond to field service tickets within defined SLAs and prioritize work based on business impact
Perform workstation, peripheral, and equipment installations for new hires, office moves, and technology refreshes
Configure and deploy devices according to established standards, images, and security requirements
Support branch openings, renovations, relocations, and technology upgrades
Serve as the on-site escalation point for Help Desk and Infrastructure teams
Coordinate with Network, Systems, Security, and Vendors to resolve complex issues
Provide timely communication and status updates to stakeholders during incidents
Track and manage assigned technology assets, inventory, and equipment lifecycle
Perform equipment swaps, refreshes, and secure decommissioning
Ensure proper documentation of asset movements and disposals
Conduct proactive site visits to identify and remediate potential technology issues
Perform routine checks on branch and site technology to reduce incidents and downtime
Validate technology readiness for high-impact events and business operations
Document work performed, resolutions, and procedures within the ticketing system
Follow standardized deployment, configuration, and security practices
Contribute to knowledge base articles and process improvements
Provide clear, courteous, and professional support to employees and leaders
Explain technical issues in business-friendly terms
Represent the Technology organization positively at all locations
Qualification
Required
Associate degree in Information Technology or related field, or equivalent experience
2+ years of hands-on IT support or field services experience
Strong knowledge of Windows and/or macOS operating systems
Experience supporting hardware, peripherals, and end-user devices
Valid driver's license and ability to travel between locations as needed
Ability to lift and move IT equipment (up to 50 lbs.)
Preferred
Experience supporting multi-site or branch-based environments
Familiarity with endpoint management tools (e.g., MDM, imaging, patching)
Experience with A/V and conference room technology
Knowledge of basic networking concepts (LAN/WAN, Wi-Fi, cabling)
IT certifications (CompTIA A+, Network+, or similar)
Company
Allegacy Federal Credit Union
Allegacy offers personal and business financial services to help a broad membership base including the employees, retirees, and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Pace
President and Chief Executive Officer
Recent News
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